TrustRadius Insights for Advocately are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Users of this software have found it to be a versatile solution for solving various problems. They appreciate how it eliminates the need to constantly reset settings, saving them time and frustration. The integration with Slack, however, has had some technical issues, which has been slightly disappointing for a few users. Despite this, customers are hopeful that the software will continue to expand and add more functionality in the future.
One standout feature that users have praised is the exceptional customer support provided by the representative. This individual takes the time to ensure proper setup and addresses any challenges faced by advocacy managers. Users have had a fantastic experience with the software and plan on continuing to use and recommend it.
The automation capabilities of this software have been highly appreciated by users. It allows them to automate the process of generating reviews on various platforms and monitor their brand's reputation, freeing up valuable time to focus on other aspects of their business. Additionally, the software serves as a powerful tool for discovering customer opinions and finding solutions to complaints.
Overall, this software provides a reliable and efficient solution for users who are looking to streamline their processes and enhance their brand's reputation management. While there may be some technical hiccups with Slack integration, the positive experiences and results achieved by users make this product a valuable tool for businesses of all sizes.
Advocately help us to automate getting more and better reviews on our sites like Google, Facebook and industry-specific review sites, discover unhappy customers before they write bad reviews, and monitor reviews about our brand across the Web. It is a powerful tool to discover the opinion of your clients and find a solution about the complains
Pros
Advocately automates the process of asking your users for reviews on your favourite review platform
it makes fast and easy to gather reviews
Cons
It might be able to use predictive analytics to serve NPS surveys to users that are more likely to respond instead of just showing it to anyone that logs into the app.
I don’t have any complain about the product
I hope to see more innovation in their features
Likelihood to Recommend
Hands down there are three things that set Advocately apart. First, it's dead simple to use. While there are a ton of things to check-out in-app, it's hard to get lost and very intuitive to figure out how to do what you need to do. Second, the team at Advocately are extremely responsive and helpful. It's easy to keep using software when the team behind it makes you feel valued and listens to your feedback and works hard to keep you happy as a client. Lastly, the data that's collected by Advocately has a ton of potential beyond what the app currently does.
Advocately has been such a great tool to generate reviews for our own company and our clients. You're able to focus on the other important aspects of your business as the process is automated for you. If you understand the importance of reviews, this service is a no-brainer for companies.
Pros
Automation.
Build case studies.
Great pricing.
Cons
Not many I can think of!
Likelihood to Recommend
By gathering more reviews, we're able to increase our credibility and online presence as well as generate case studies for our business. We recommend Advocately for our clients to do the same and it's been beneficial for everyone. It keeps track of who wrote reviews which is very helpful as well.