Payroll POW.
Use Cases and Deployment Scope
As the Operations Manager for a single-owned professional massage therapy company, my role encompasses all aspects of operations - front to back of house, financial, forecasting, payroll, HR, marketing, technology, and maintenance. ADP has provided me with the ability to manage various tasks effectively, ensuring compliance with laws, staying up-to-date on legal issues, handling hiring and termination, facilitating learning, and, of course, managing payroll. We appreciate the ability to consult with experts on HR concerns/laws in our state, the seamless management of the pandemic and provision of pay during our mandated closure, and the incorporation of the Workers Compensation process - we love it! ADP offers numerous tools to help you succeed and stay stress-free. We are able to use the add-on portfolio of services to compliment and enhance our benefits from coverage to training. Giving access to our staff through the ADP app is another great feature that helps to streamline processes, keep everyone up to date, and is a fabulous resource for accessing our ADP-generated Handbook. Having everything at your fingertips is a real game-changer as a company and employee. The more you know, the more you grow! Thank you, ADP, for having our small business's back.
Pros
- Payroll - special categories, pay circumstances, and tracking.
- Onboarding - the ease of getting your team in the know.
- Workers Compensation - not having to do the reconciliation!
- State specific mandatory training for our staff - done through the APP!
- Record keeping - tracking PLAWA, Vacations.
- The many ways you can stay connected - the Podcasts, Advisory Circle, and webinars are fabulous.
Cons
- When you call for support, you have to go through a chain of questions to get to the department that can help.
- The "You are entitled to" that tries to sell you a monitor. Please, this is obnoxious to your users, and you cannot bypass it when it happens to you.
- We would appreciate having a single point of contact; for example, we receive multiple inquiries from individuals offering us applications that we have already declined. That information does not translate, and we will receive multiple solicitations from different people.
Return on Investment
- Using ADP to track earned time off saves me hours of admin time!
- The compliance piece with Workers' Compensation, as far as doing the numbers, is priceless. This was horribly cumbersome without ADP doing it for us automatically based on our ever-changing staff.
- Processing the quarterly tax reports for the state. We are assured that we are compliant with all regulations of the tax world.
Alternatives Considered
Paychex
Other Software Used
QuickBooks Desktop Pro, Meevo
