RUN Powered by ADP® Reviews and Ratings

Rating: 9.4 out of 10

Score

9.4 out of 10

Community insights

TrustRadius Insights for RUN Powered by ADP® are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Fail-Safe Questions: Users have praised the fail-safe questions for preventing mistakes in the payroll process, with many highlighting its effectiveness. The feature provides a sense of security and accuracy that users appreciate.

Report Generator Feature: The report generator feature is highly valued by users as it allows for easy customization of payroll reports, as mentioned by several reviewers. This customization capability has been instrumental in streamlining accounting processes for many users.

Ease of Use Dashboard: Many users appreciate the ease of use of the dashboard, emphasizing its user-friendly design and functionality. The intuitive layout and quick access to key features have contributed to a positive user experience according to reviews.

Reviews

366 Reviews

Experienced RUN Powered by ADP® User

Rating: 10 out of 10

Incentivized

April 24, 2025

Use Cases and Deployment Scope

We are a small business that has used RUN Powered by ADP® for over ten years and the RUN Powered by ADP® service we currently use provides timekeeping, payroll, complete tax management, complete garnishment management, background checks, and posters. It also tracks health and dental insurance and SIMPLE IRA deductions and matching, although they offer to completely manage those and the employee handbook and workers compensation insurance too. I have previously used other software packages and tried to handle some of the tax reporting, but prefer and appreciate this approach through RUN Powered by ADP®.

Pros

Timekeeping
Tax Management (reporting and paying)
Background Checks
General Ledger Coding
Garnishments

Cons

Exiting timekeeping causes me to exit the main website
The vacation accruals do not automatically increase upon anniversaries.
I have had customer service who fixed my problems and some who did not.

Likelihood to Recommend

RUN Powered by ADP® is well suited for small businesses, especially when the person doing payroll can use time savings that maintain or increase quality of payroll duties. If the payroll person has more spare time, they can take on more than RUN Powered by ADP® and can shop around for a cheaper bare-bones payroll service.

Frank Wood

Administrative Assistant in Human Resources at The Galvestonian (11-50 employees)

Vetted Review

15 years of experience

View profile

Great for Payroll!

Rating: 9 out of 10

Incentivized

September 26, 2024

Use Cases and Deployment Scope

I use RUN Powered by ADP® to access payroll, time cards, and employment information for my Team in MI & FL. I've used the website for about 6mos and I can tell it's an improvement over the product we previously used. I really appreciate the intuitiveness of the website and I enjoy using the latest technology in payroll.

Pros

I can see an overview of the team members paycheck
I can easily help when someone is locked out or has a system question
The services are easy to find in the website and navigate to

Cons

I receive contacts from several different people at APD and it's a bit confusing
I asked for a change in bank accounts and had to open a ticket and then never heard back - so follow though on open tickets needs additional support
The website does not pop up right away in the search engine

Likelihood to Recommend

I enjoy having a concise overview when I run payroll.

Verified User

C-Level Executive in Finance and Accounting (11-50 employees)

Vetted Review

1 year of experience

Great for small businesses.

Rating: 10 out of 10

Incentivized

August 12, 2024

Use Cases and Deployment Scope

We use RUN by ADP for payroll processing.

Pros

Very easy to keep track of employee records.
Very intuitive interface for inputting payroll.
Flexible, easily allows for commission payments.

Cons

functionality: I wish it were easier to copy and paste numerals from Excel. Now when we paste anything with a comma and/or $ sign and then try to delete the comma or $, it deletes the whole entry.
Being alert that we may be wrong every time we pay out a big commission payment—or a small one—seems annoying sometimes. I wish we could turn that off. I know some people like it; you don't need to get rid of it for everyone.
Getting information on Workers' Compensation, Disability, and 401 (k) is via another ADP division/branch, but I wish it were even easier to move from RUN to the other divisions.

Likelihood to Recommend

Small businesses with commissions are perfect. Super big businesses with lots of the same information every payroll probably need a different scale solution.

Ellen Scordato

co-owner at Stonesong Press LLC (1-10 employees)

Vetted Review

1 year of experience

My Preferred Product for all Payroll and HR Needs over several decades!

Rating: 10 out of 10

Incentivized

July 3, 2024

Use Cases and Deployment Scope

As CFO, I run Payroll and set up new hires - use the RUN Powered by ADP® HR Pro for several things dealing with HR. I've used ADP for decades at every company I've worked for and it's my preferred choice for payroll. It's user friendly and has great customer support. I can easily make changes to employees rates, deductions, address, etc., whenever needed...I also have the Phone App for when I'm away from the office.

Pros

Onboarding
Payroll Tax support
Ease of contacting customer support when needed
Reports available

Cons

Frequently I enter several weeks of manual checks for back payrolls to catch up taxes and I'd like to be able to "store" those in a place where it wouldn't impact a current payroll needing to be processed.

Likelihood to Recommend

Any HR questions that arise can usually be answered on the site in RUN Powered by ADP® HR Pro. Also, the employees can have access to their own onboarding process if we choose to let them. They can make necessary changes to the W4 or address, etc., if this feature is turned on. I'm not aware of any areas where "less appropriate."

Verified User

Administrator in Finance and Accounting (11-50 employees)

Vetted Review

35 years of experience

RUN is well-organized, efficient, and very user-friendly

Rating: 9 out of 10

Incentivized

June 24, 2024

Use Cases and Deployment Scope

We use RUN Powered by ADP for timekeeping, payroll, hiring, and onboarding. The hiring tool is very effective as it allows us to post our jobs across multiple platforms using the Career Plug tool. We also use RUN to stay up to date on recent law changes that may affect compliance. We have four separate entities that we manage within one RUN account.

Pros

I like the HR section of RUN. I enjoy using it to stay up to date on the laws. It provides updates each month categorized by State and Federal law changes. There is also a great HR Compliance Database that helps me to make decisions and create policies that keep our entities compliant.
The customer service within RUN is great. Each time I use the chat feature, I am promptly helped and the associates ensure my issues are resolved. I really appreciate being able to quickly use the chat feature 24/7 when I have questions or need help.
I enjoy the Reports feature within ADP. To ensure our P&L is accurate and costs are allocated properly, I constantly run payroll detail reports. This also helps me when I am making the annual HR budget or need to pull wages for other parties.

Cons

Our managers sometimes have trouble approving timecards and PTO requests. They don't always get alert when their team puts requests in. Also, they are often taken to the wrong page when they get a PTO request alert with a link in it. The link often takes them to Wisely instead of the proper page to approve requests.
We have two new entities that have upgraded timekeeping applications that are within RUN. I can only track hours based on pay periods, there is no monthly report that shows me hours worked. This is difficult because I need this number for a monthly KPI we track.
When I assign training videos in ADP, my employees will receive an email with a link to the training, however, the link never works or takes them to the correct page to watch the assigned videos. I am not sure why.

Likelihood to Recommend

RUN is a great option if you are a mid to small sized company. Due to the functionality, it seems to be designed for companies that are about that size. I do not think it would be suited for a large company or enterprise as the reporting and payroll procedures can be somewhat limited.

Kennedy Humphrey, MBA

HR Manager in Human Resources at GAIA FLOORING (11-50 employees)

Vetted Review

2 years of experience

View profile

Satisfied with RUN Powered by ADP®

Rating: 9 out of 10

Incentivized

June 20, 2024

Use Cases and Deployment Scope

RUN Powered by ADP® processes our biweekly payroll and provides tools for onboarding.

Pros

Integrated background checks
New employee setup step by step
Payroll processing with dept feature

Cons

Ability to batch enter payroll (all employees on one screen, able to data enter depts intead of the LOV)
Improve the new login process - occasionally a new user will have to create new login and then the forgot password function to gain access

Likelihood to Recommend

Well suited - the ability to assign departments for our multi-campus organization helps with our reporting

Less appropriate - nothing

Verified User

Administrator in Human Resources (11-50 employees)

Vetted Review

7 years of experience

We LOVERUN Powered by ADP®!

Rating: 10 out of 10

Incentivized

June 20, 2024

Use Cases and Deployment Scope

We are still new to RUN Powered by ADP® but it has already seeing great benefits. They have wonderful customer service so any questions or problems get addressed very quickly. I love the range of services that they offer and the caring employees that have helped us along this journey. The transition to RUN Powered by ADP® from our other company was seamless. The 401k transfer is very confusing but the experts at ADP have taken care of everything!! They are now helping me navigate more HR components to add to our services. They speak to us as if we are friends and not just clients. Using RUN Powered by ADP® also makes running reports very simple when we need them. I HIGHLY recommend using RUN Powered by ADP® for your business needs.

Pros

ADP's customer service is the best I have encountered since owning this business!
The ease of doing payroll with RUN Powered by ADP® has made that process so much easier.
The 401k transfer help we have received has been remarkable.

Cons

I would like to be able to customize the paid time off feature for each employee.

Likelihood to Recommend

RUN Powered by ADP® works great for small business owners who are not crazy about doing payroll on their own. It takes the worry out of if it is being done right and also frees up time to spend on the actual business. If you are a control freak and want absolute control of every aspect of payroll, etc then RUN Powered by ADP® might not be for you because the automation and task handling takes A LOT off of the owner's plate!

Suzette Babcock

owner at Horizons Unlimited Early Learning Center (11-50 employees)

Vetted Review

View profile

RUN Powered by ADP® review 06.11.2024

Rating: 8 out of 10

Incentivized

June 20, 2024

Use Cases and Deployment Scope

We use RUN Powered by ADP® for time tracking, payroll, 401k and HR areas for our staff of approximately 25 employees. We have a mix of full time salaried professionals, regular full time, regular part time and hourly employees. We also utilize RUN Powered by ADP® for reporting and payroll audit purposes. The retirement services option and admin support is a part of our employee benefits package.

Pros

time tracking
payroll processing
offers a wide variety of financial reporting

Cons

sometimes there are issues adding new employee pay classes
issues updating company holidays for certain pay classes
within HR-Learning, lacking admin notifications classes have been completed

Likelihood to Recommend

well suited for a small business with 25+ employees for payroll processing

Verified User

Professional in Finance and Accounting (11-50 employees)

Vetted Review

9 years of experience

RUN Powered by ADP® is great!

Rating: 10 out of 10

Incentivized

June 20, 2024

Use Cases and Deployment Scope

RUN Powered by ADP® has allowed me to spend more time growing my business by automating and streamlining many payroll tasks. Included in those are new hire reporting, garnishment payments, retirement payments, quarterly tax filings, payroll tax remittance, and workers' compensation reporting. I am able to easily pull reports and I have access any time, any where since the application is browser based.

Pros

Quarterly payroll reporting
Multi-state payroll
New hire reporting

Cons

Customer service
More miscellaneous payroll earning items
Retirement site integrations

Likelihood to Recommend

RUN Powered by ADP® is well suited for most payroll and small business clients. It may be less appropriate for clients with a large number of employees or complex payroll situations.

Verified User

Administrator in Finance and Accounting (11-50 employees)

Vetted Review

6 years of experience

RUN Powered by ADP® for payroll needs

Rating: 10 out of 10

Incentivized

June 20, 2024

Use Cases and Deployment Scope

payroll

Pros

Helps keep you up to date with payroll/ tax changes
Quick to address letters we have received in the mail
Excellent chat help when needed

Cons

Reports easier to run
Payroll report tailored to workers comp audits
easier to add a deduction / addition to someone's pay
the screen is too small when running payroll

Likelihood to Recommend

Needed to make a change to a payroll once I submitted and the chat help could not have been better

Verified User

Employee in Finance and Accounting (11-50 employees)

Vetted Review

3 years of experience

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Reviews and Ratings

RUN is well-organized, efficient, and very user-friendly

Rating: 9 out of 10

Incentivized

June 24, 2024

Use Cases and Deployment Scope

Pros

I like the HR section of RUN. I enjoy using it to stay up to date on the laws. It provides updates each month categorized by State and Federal law changes. There is also a great HR Compliance Database that helps me to make decisions and create policies that keep our entities compliant.
The customer service within RUN is great. Each time I use the chat feature, I am promptly helped and the associates ensure my issues are resolved. I really appreciate being able to quickly use the chat feature 24/7 when I have questions or need help.
I enjoy the Reports feature within ADP. To ensure our P&L is accurate and costs are allocated properly, I constantly run payroll detail reports. This also helps me when I am making the annual HR budget or need to pull wages for other parties.

Cons

Our managers sometimes have trouble approving timecards and PTO requests. They don't always get alert when their team puts requests in. Also, they are often taken to the wrong page when they get a PTO request alert with a link in it. The link often takes them to Wisely instead of the proper page to approve requests.
We have two new entities that have upgraded timekeeping applications that are within RUN. I can only track hours based on pay periods, there is no monthly report that shows me hours worked. This is difficult because I need this number for a monthly KPI we track.
When I assign training videos in ADP, my employees will receive an email with a link to the training, however, the link never works or takes them to the correct page to watch the assigned videos. I am not sure why.

Likelihood to Recommend

Kennedy Humphrey, MBA

HR Manager in Human Resources at GAIA FLOORING (11-50 employees)

Vetted Review

2 years of experience

View profile