TrustRadius Insights for Adobe Commerce (Magento Commerce) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Low-Cost: Users have expressed their satisfaction with the low price point with the option for a free version.
Efficient Back-End System: Reviewers have consistently praised the recent upgrade to the back-end system, citing its effectiveness in managing customers and orders seamlessly. The enhanced efficiency of the back-end system has significantly boosted operational capabilities, leading to smoother business processes and improved overall performance.
Seamless Integration with Shipping APIs: Customers have lauded the seamless integration with shipping APIs for providing a hassle-free experience in managing shipping tasks within the platform. The smooth integration process has streamlined operations, making it easier for users to handle shipping-related functions efficiently.
Adobe Commerce help me in establishing my online store also their rich user interface is very user friendly and easy to understand also it helps me in managing product catalog and customers
Pros
Its multistore capablity helps us to manage all our data centrally also its easy to transfer data from one store to another
Multiple payment support help us to provide more options to customers and also that increases our sale
Their analytics provide us usefull insight about sale and revenue that help our business stack holder to drive future strategies and decisions
Their virtaul product feature help to drive various product types
Cons
Low code tools should be available so that business person can easily configure things
Proper documentation should be provided that guide business persons to do integration and configuration
Editing catalog should be improved to fasten the catalog management
Likelihood to Recommend
During black friday sale i run a camping with 100000 concurrent users and flash deals changes every hour Adobe Commerce help us in setting up banner in advance also it handles traffic without any lag and seamless checkout
We use Adobe Commerce to manage a complex eCommerce ecosystem, improving scalability, performance, and integrations. The upgrade was challenging, but it significantly enhance stability and speed, resulting in a more reliable and high performing platform.
Pros
Customization
Scalability
Integrations
Flexibility
Cons
Marketplace
Order Split
Share stock
Likelihood to Recommend
Is ideal for businesses with complex eCommerce needs, offering scalability, advanced B2B and B2C features, deep customization and strong Omni channel capabilities. It's perfect for high traffic stores, AI driven personalization, and companies requiring extensive integrations. However, it may not be the best fit for small businesses.
VU
Verified User
Account Manager in Sales (Management Consulting company, 201-500 employees)
We have used Magento Commerce as an E-Commerce solution for many years. We manufacture and sell our own products and supplements, so this platform has been in play for quite some time to get product to both end users and wholesalers. For the most part, the platform has done its core job - to manage products, orders, and customers. It's UI has really gotten better over the years (6 years ago it was pretty basic) and making minor and graphic updates have gotten better.
Pros
Simple to understand UI for easy front end user interface.
Upgraded back end managing customers and orders
Integrated shipping API's
More or less simplistic training for the sales staff to manage day-to-day
Cons
Specialized integrations are still lacking.
Specific customization to a company's needs still needs vast improvement.
Upgrading customizations as the core updates is a pain.
Likelihood to Recommend
Ultimately, if a company is looking for a solid industry-known E-Commerce system, Magento Commerce does exactly what it's intended to do. The headaches start when your company wants to start getting granular in customizations of the platform to meet specific business needs (which every company eventually has). This becomes a major issue down the road when trying to upgrade said customizations as the core software updates.
My department uses Magento to make certain accessories and supplies available to the contractors that power our business, and to the other organizations that we work with to make our business successful. We sell marketing and promotional items to our partner organizations, and replacement accessories (i.e. bags) to our contractors through Magento.
Pros
Magento allows individuals to get started with setting up their e-commerce site for free.
Magento allows users to change virtually everything - there is a tremendous amount of flexibility.
Magento offers a high level of ownership and security (users can run it on their server).
Cons
Magento's customer support is limited and unreliable.
There is a huge learning curve to using Magento for those without any prior experience using an e-commerce platform.
Likelihood to Recommend
Magento is great for organizations and individuals that place a high value on personalization and ownership. Although it comes at a great cost, Magento allows users to personalize/customize their e-commerce sites as much as they want and Magento allows users to run Magento on their own servers. Magento is however more difficult to pick up than some other e-commerce platforms, so it may not be ideal for those who have limited time, energy and money to spend on their e-commerce site.
VU
Verified User
Account Manager in Information Technology (Information Technology and Services company, 10,001+ employees)
We use Magento to support our multiple e-commerce websites for all brands and all locations, execute transactional emails, manage warranty registrations, sync order data to our Email Service Provider, run promotions, and manage pricing/shipping/order follow-up info, and other development items. Primarily Marketing and IT use Magento to support our e-comm websites, with our call center using a section of Magento to reference customer information.
Pros
You can do SO much with Magento (that can cause it to be highly overwhelming). It allows for a lot of custom development so you can accomplish the goals you want to achieve with your site.
Creating simple promotions (such as 10% coupon codes for signing up for your emails or Free Shipping codes) is really easy to execute and test. You can create your own codes or auto-generate codes with a set character count (or specific prefix/suffix) and set effective & end dates.
Creating a new subcategory and adding products you already have loaded is really easy and efficient.
Cons
You will not be able to accomplish a Buy Two X and Get Y Free promotion. It is literally impossible. There are extensive articles on StackOverflow and elsewhere that state this, in addition to Magento's own site. You can Buy 2 of the same and Get Y (of yet again the same) free, but that is the extent of that ability. Creating other seemingly simple promotions can be very difficult as it was clearly built by developers for developers, not by developers for marketers/merchandisers. That leads to a lot of time being inefficiently spent testing these promotions instead of other more valuable work.
The amount of time it takes for some things to update is ridiculous in 2018, especially when there is a host of other software that do this way more efficiently and effectively. It can take over an hour after moving a few items around in the Visual Merchandiser. Really?
Support is severely lacking. There is no easy way to contact Magento to get support. I am not the account owner and I have no way to get easy support when I run into an issue. If our developer is very busy or away on vacation, I am stuck sifting through countless articles and navigating dev sites I'm not highly familiar with to get a seemingly simple answer.
Magento has made it painful to move away to another platform but equally as painful to stay. It's clunky, but it is powerful. There needs to be a balance for people like me (and most of my team) who are not developers but use it for hours on a daily basis.
Likelihood to Recommend
If you have a strong development team who is familiar with Magento (or willing to learn its nuances), it is a very powerful e-commerce tool that can accomplish a lot for your brand. If you don't have someone (or multiple 'someones') that can be dedicated to Magento development/management on a daily basis, you will be very frustrated and it will not be a viable solution. Other tools in the platform are fairly easy to use, but without backend support from a knowledgeable developer, you will not be successful with Magento.
We are using Magento enterprise for our fashion stores all around the world. It is used by all organization for every aspect of the eCommerce. We are only using an external service for printing labels and to connect with carriers. Stocks, emails, and management is completely done within Magento.
Pros
Stock management (if implemented with custom fields for location).
Transactional emails. Really well done and easy to config.
Access to data and accountancy.
Cons
Difficulty in creating plugin from scratch.
Difficulty to implement external technology (like ReactJS).
Out of the box stock management could be improved.
Likelihood to Recommend
Magento is really good for big stores. It scales really well and, if supported by the right server, you'll have no problem. Even if you have a small website you can benefit from it. Magento can, in fact, be enough by itself for covering all the aspect of your business.
VU
Verified User
Former Employee in Information Technology (Information Technology and Services company, 1-10 employees)
We use (build manage and maintain) Magento websites for a range of industries and uses from B2C to B2B use cases, with clients ranging from small to enterprise level.
Pros
With Enterprise the page caching and speed is much better.
Plentiful e-commerce functionality of of the box. Being and e-comm platform it really covers all the standard use cases well.
The use of content blocks and includes in the content areas makes it easy to create global assets and modules.
Cons
The ability to create a page builder UI for marketing pages is non existent and for non technical users it is impossible.
The need for blogging/news and events is common and any/all modules for this type of content really cant compete with other platforms and usually require the installation of another platform to manage this content.
Likelihood to Recommend
For custom theme development depending on the level of commerce the client does it doesn't always make since to suggest Magento due the the time needed for development. If the commerce volume is low we actually suggest a different platform with lower overhead for custom theme development. For clients that have a larger catalog and or more complex business rules we always suggest Magento.
I've used Magento both in my agency as well as with other agencies who have built and managed Magento stores for clients internationally. It easily addresses the need for e-commerce capability into a content management system for stores from small to large. It is very easy to use for clients to update and add information and [they] have been very happy with Magento.
Pros
Magento handles product data very well.
It's able to handle publishing content just as well as publishing products.
It handles a lot of complex store, coupon, and shipping rules for operations and fulfillment needs.
Cons
I would like to see updates be easier to do with less difficulty.
I would like to see more rules with coupons.
I would like to see complex rules around recurring payments.
Likelihood to Recommend
Magento is definitely well suited for stores that want complete server and code control. It is less appropriate for smaller shops who do not want to control the hosting or server environment. It might also take a lot of work compared to other solutions to set up for a small shop. This is definitely for the medium to large shops.
I have used Magento on behalf of my clients to solve their e-commerce business needs - including selling, stock management, and communications. We use Magento as a build and CMS platform and train our clients to use it to manage their products and their shop front - I have used it with a range of clients across various industries and sizes of businesses and found it very scalable.
Pros
Ease of product management
Ease of reporting and range of reporting tools
Fast build time
Cons
Range of payment gateway options
Security support for older systems
Likelihood to Recommend
Magento is well suited to businesses that want fast and adaptable e-commerce solutions - it is especially useful for smaller businesses where users manage a lot of their services in one space - CRM data, product data, stock information and logistics etc. However, it is less appropriate for businesses that need bespoke solutions and complex integrations.
