Many of us work remote so we use it to confirm the employees are working during business hours and the amount of hours they are reporting for their paycheck. We have two employees whose accounts are not tracking accurately in ActivTrak.
We have reached out many times and finally the case was escalated to [...} however he has not reached back out with any updates and continues to say the app is tracking accurately. Clearly it is not when I can pull the report and the data it reports to do not even match each other nor the receipts the employee has on their computer to show they were working while ActivTrak is not showing them working. The owner has requested a refund for the past 2 months since the app has not worked accurately and I have not heard back from the finance team after 10 days of the request. Very disappointed in the response times and lack of support given when things are not going as the app was sold
Pros
Giving examples of each KPI that an organization may follow up on
Ability to add multiple employees to track under the account
User friendly reporting
Cons
In my opinion, Chrome OS support or take it off the market until it works properly
In my experience, Support team and Finance team reply times
In my experience, Support team knowledge, willingness to help when things go wrong and are not fixed by a simple troubleshooting guide
In my experience, Lack of support for when things go wrong and understanding of customer service
Likelihood to Recommend
When you do not need an accurate snapshot of when the employee is online, just a general idea that they are performing to some level
WE MONITOR REMOTE EMPLOYEE USE. WEBSITE VISITS, TIME SPENT WORKING, OPEN PROGRAMS, AND PAGES THAT ARE BEING USED. WE FIND THAT EMPLOYEES KNOWING THIS IS VISIBLE HAS LED TO AN INCREASE IN PRODUCTIVITY.
Pros
TRACK USEAGE TIME.
MONITOR WEBSITE VISITED.
ALLOW FOR A MORE HONEST WORK ENVIRONMENT.
Cons
HAVING THE ABILITY TO SEND REAL-TIME PERFORMANCE ALERTS.
SUCH AS ALLOWING US TO SET A TIMER SUCH AFTER 60 MINUTES OF RECORDED WORK, THE USER IS PROPTED TO TAKE A 10-MINUTE BREAK OR STAND AND MOVE AROUND.
Likelihood to Recommend
WE HAD AN EMPLOYEE WHO TRANSITIONED TO WORK FROM AND SUDDENLY, OVERNIGHT, THEIR ONLINE AVAILABILITY VANISHED. ONCE INSTALLED- AND THE EMPLOYEE WAS AWARE- THE WORK PERFORMANCE WAS BACK WHERE IT WAS EXPECTED. WE HAVE HAD NO NEGATIVE OR LESS APPROPRIATE EVENTS.
ActivTrak has proven to be an invaluable tool for managing our remote workforce. Its real-time tracking features provide visibility into employee progress, ensuring tasks are on schedule and aligned with company goals. The system’s detailed reporting and analytics help us identify areas where support may be needed, enhancing productivity and team efficiency.
Pros
Time tracking
Reporting
Customer Service
Cons
Regular check ins for admin training could be nice
Likelihood to Recommend
ActivTrak has proven to be an invaluable tool for managing our remote workforce. Its real-time tracking features provide visibility into employee progress, ensuring tasks are on schedule and aligned with company goals. The system’s detailed reporting and analytics help us identify areas where support may be needed, enhancing productivity and team efficiency.
VU
Verified User
Director in Human Resources (Logistics & Supply Chain company, 51-200 employees)
ActivTrak is being used across our whole organization. Every employee that receives a company issued device has ActivTrak installed. We use ActivTrak to track the productivity of our users and watch for any security issues or conserns that may arise.
Pros
Screenshots.
Reporting.
Great dashboard.
Cons
Slow loading sometimes.
When over the limit maybe email the admin. Do not shutdown the dashboard until resolved.
Likelihood to Recommend
ActivTrak has been a great tool for us as a company to see who is abusing their hours at work with unproductive surfing of the web or playing video games. We have been able to address these issues with documented proof to address the abusers.
VU
Verified User
Administrator in Information Technology (Logistics & Supply Chain company, 201-500 employees)
