Acquia Digital Experience Platform

Score7.9 out of 10

209 Reviews and Ratings

What is Acquia Digital Experience Platform?

The Acquia Digital Experience Platform is an "Open DXP" with its two core pillars being content and data. Built on top of one of the largest open-source content management systems, Drupal, it aims to provide the flexibility and interoperability a modern organization needs. With its customer data platform, it allows organizations to understand who their customers are and deliver personalized experiences. Acquia's DXP offers variety of other tools including digital asset management, personalization, campaign management and more that complement the core content and data solutions.

Categories & Use Cases

Library of website themes
A library of website frameworks or themes is available as a starting point for building a website.
Category average: 7.6
Code quality / cleanliness
Code generated by WYSIWYG editor is clean and validates according to W3C standards.
Category average: 7.1
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8.2

Community / comment management
Users can put post/page comments through an approval process, auto-approve commenters based on their email addresses, block commenters by IP address, delete comments, etc.
Category average: 7.8
Bulk management
Users can change an attribute on a group of documents or sites all at once through features such as global search and replace, making bulk changes easier.
Category average: 7.3
SEO support
The CMS helps users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
Category average: 7.3

Lisa Stephens, PhD View profile

Asst. Dean and Sr. Strategist -Academic Innovation at State University of New York (10,001+ employees employees)

Use Cases and Deployment Scope

We launched FLEXspace.org on the Acquia Platform on the recommendation of our developer. FLEXspace is a complex portal where each "member" is also a mini-administrator, uploading exemplars of different types of technology enabled education spaces. When the version of Drupal reached end of life, our new developer KWALL.com already had a good relationship with Acquia, and the transition has been very smooth with very results! We're anxious to launch the new portal in the coming weeks.

Pros

It's fast, no lag time
Exceptionally good support. When there's a problem, you reach out to your account manager who either fixes the issue or gets you to the right person. We've had no downtime.
Platform is very accessible to those who know how to manage the back end software.

Return on Investment

A reliable platform = happy user base!
Ours is a non-profit service, we are happy that people appreciate and recommend the site for its content.
FLEXspace.org rapidly grew to over 6,000 users from 1,400 educational institutions across 75 countries - it is a joy to watch educators contributing content and sharing ideas.

Other Software Used

Adobe Acrobat, Adobe Premiere Pro, Adobe PhotoShop

scott Haigh

Sr Director Enterprise Technology in Information Technology at Blue Cross Blue Shield of Massachusetts (1001-5000 employees employees)

Use Cases and Deployment Scope

We use a number of Acquia products and services across our enterprise. We power over 40 core sites and tools internet and intranet. We leverage the Acquia ecosystem, Drupal, site studio, DAM on ACSF and ACE stacks to build operate, enhance both websites and headless APIs which in turn power various BCBSMA portals.

Pros

Low code, no code ability for business teams to build and maintain their own basic sites and content
Enables us to have a single source of truth for all our digital assets via the DAM, manage and distribute them across the enterprise and to other third party partner applications
Allow for rapid creation, spin up, publishing of critical digital content without releases, both intranet, and internet
Acquia platform and its operational support is outstanding, extremely reliable

Cons

We like the DAM but it needs improvements in its availability of APIs and plug in integrations. ex. the Brightcove plugin does not support 508c asset accessory files, the DAM does, our understanding is there is no API access to the asset aux files.

Return on Investment

Enable us to be fast to market with new digital properties
Enable us to easily create branded templates for our various brands
Meet government compliance requirements for rapid management and distribution of mandated documents.

Alternatives Considered

Adobe Experience Platform and Redpoint Global rgOne

Other Software Used

Adobe Analytics, Brightcove

Luiz Petri View profile

Solutions Director in Information Technology at Labbat (201-500 employees employees)

Use Cases and Deployment Scope

In this project we have a big challenge. Deliver 3 websites in a short time while keeping the ability for non technical content editors to create new pages using pre configured components.

We've used Acquia Site Studio together with Acquia Cloud Site Factory to achieve these goals. This combo lead us develop all websites in a record time, allowing our customer to launch them before summer.

Pros

Source Code Management
Deploy pipelines
User management

Cons

Hosting plans fit for smaller websites

Return on Investment

Decreased implementation time
Gave more freedom for content editors
Provided a good development workflow

Other Software Used

Drupal

Brian Murphy View profile

Paid Marketing & Analysis Manager in Marketing at James Avery (501-1000 employees employees)

Use Cases and Deployment Scope

We use the CDP to drive campaign selection and segmentation, and then for the closed loop analysis to understand the performance of our marketing tactics. We also use the CDP for customer, transaction, and product analysis.

Pros

Targeting of customers
Quick analysis of customer transaction behavior
Aggregation of customer metrics for dashboard reporting

Cons

Campaign segmentation. Limited attributes are available for segmentation. All the attributes for targeting should also be included in segmentation
Ability to replicate dashboards
Ability to report on events that are tracked in metrics

Return on Investment

Reduced mailing costs by half on new customers by using ML models to determine who is the most likely to repurchase
Shifted spend in digital channels by understanding the LTV of customer for both online and offline sales to drive the most profitable customers

Alternatives Considered

Salesforce Marketing Cloud Email Studio, Infor CRM, Sailthru, Oracle Cloud Platform and QuickPivot

Other Software Used

Sailthru, Google Ads, Incorta

Jesse Clement

COO (Chief Operations Officer) in Information Technology at Champion Life (1-10 employees employees)

Use Cases and Deployment Scope

We host sensitive private data for schools. It needs to be private and it needs to be reliable. The data also needs to be on Australian servers. We use their lowest tier of hosting/support to conserve spend, but the services have been provided well, as has the tech support, despite phone not being an option.

Pros

Instant response
Competent tech support
Reliable hosting

Cons

Documentation is a bit hard to follow
Responsiveness on Cloud IDE is slow enough that we've used another solution

Return on Investment

Their security levels help us close sales.
Their tech support helps us retain them.

Alternatives Considered

Pantheon

Acquia Digital Experience Platform

What is Acquia Digital Experience Platform?

Categories & Use Cases

Key Features

Top Performing Features

Library of website themes

Code quality / cleanliness

Role-based user permissions

Areas for Improvement

Community / comment management

Bulk management

SEO support

Reviews

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Other Software Used

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Other Software Used

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Other Software Used

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