FAMIS 360 Reviews & Insights

Currently our Facilities Management team manages and owns the software, and any type of request from them (campus-wide) must be entered through the system. It doesn't have a great notification system to track changes, or statuses. We only receive an email once it is "closed," but never during the request process to know if it has been assigned, a change has been made, or for them to acknowledge any updates. The billing side of this is also very difficult to track and reconcile.

[Well suited when] Linked to EMS - when planning an event that requires furniture delivery or room type changes, we can select that in EMS and create a report that feed to FAMIS and assigns a crew. OR, if you create the work order in FAMIS, have it be able to import back to EMS to include in the booking.

We use it as a work order system for our facilities services department to track all the work that we do on campus. We also use it for building plans for all of our buildings on campus. We also use it for reporting and time tracking for all of our technicians.

I think it works really well as a work order system and as a key auditing system. I just wish it was not as expensive as it is to expand it and also that it would communicate with our other systems that we use on the campus. A lot of times you have to compare two or more systems to make sure that they match which can be time-consuming and frustrating.