Accenture MyWizard: Truly a great great wizard
Pros
- It helps in Ticket Inflow analysis (both qualitative and quantitative) and provides Prescriptive, Predictive, and Descriptive insights, and correlates large volumes of information
- It is also majorly useful as Automation opportunity finder. Helps delivery engagements to understand their current process baselines and Automation maturity level, and identify Automation and Optimization opportunities and potential benefits
- Project health check prediction. It helps in predicting the overall status of projects for the required timeline and also recommends past issues faced by similar project and respective actions taken.
Cons
- It can improve in its integration capabilities. Currently we can integrate it with any Ticketing tool but usually it takes time due to many intricacies and this can be improved.
- For few graphs and chart categories, we do not have the option to see the related incidents for that graphs. This is a drawback currently and I have been notified that its been worked upon and will be available in coming versions.
- With huge amount of data it gets slow sometimes
Most Important Features
- Automation
- Data analytics
- Quality and efficiency
Return on Investment
- Reduction in IT costs
- Quality improvement
- Scaling and sustainable solution
Alternatives Considered
IBM Cloud Pak for Business Automation
Other Software Used
Microsoft SQL Server, Microsoft Azure, Microsoft Excel