We use Absorb to provide our partners with self-paced learning content and facilitated sessions. Absorb allows us to easily manage the learning content we offer, as well as and provide necessary reporting to check course completions, attendance and so on.
Pros
Manage users
Manage courses
Cons
I think more customisation options of templates would be helpful (e.g. resizing of tiles, easily change headings and sub headings of tiles in the templates section, have the ability to change each tile's sub-headings, easily adjust image sizes, fonts etc.)
I think settings/functionality need to be better organised (more intuitive). For example, to change the subtitles of a tile, you need to jump into the 'Translation' section in the admin side, search for specific words to make such changes. You should be able to do this directly within the templates.
Likelihood to Recommend
Absorb is great for managing courses and learners but when it comes to customisation and ease of use, that's where Absorb falls short.
VU
Verified User
Employee in Corporate (Telecommunications company, 51-200 employees)
Absorb has played a huge role in being able to effectively present our learning courses/modules/training sessions and has made the learning experience for both admin and users easy and enjoyable to use
Pros
Great presentation in platform
Manages user/learners really well
Great entry level automations for learning pathways
Cons
Would be great to see great depth with automations
Navigating the admin portal can be cumbersome
Would love to see easier ways of managing course builds
Likelihood to Recommend
Can't really answer this one well as I've really only ever worked with Absorb in the current role I'm in and not had an exposure to anything else. I think it does exactly what it's designed to do quite well, room for improvement yes, but it'll only be going from Good to Great!
VU
Verified User
Account Manager in Customer Service (Telecommunications company, 51-200 employees)
We use Absorb LMS as a customer education tool. We wanted to develop something modern and engaging for learners, available 24/7. We use Absorb to train our customers on our products, installation methods, and applications. We use it with internally and externally, but focus on external to train everyone interacting with our products.
Pros
Customization
Flexibility
Support
Ease of Use
Cons
Social Media Sharing
White labeling
Mobile navigation
Likelihood to Recommend
Absorb is a great LMS that helps you roll out training at scale, track learner engagement, and provide robust and accurate reporting. It is great for training internally and externally. It's well suited for customized training and development. It wouldn't be the best suited for organizations trying to train on a shoe string budget.
VU
Verified User
Program Manager in Marketing (Telecommunications company, 1001-5000 employees)
We use Absorb LMS for internal training & onboarding, improving professionalism & accessibility in our remote company.
Pros
It is a tool great for remote teams.
For the end-users it has an intuitive interface.
Cons
It needs to have Slack integration.
It needs to have better UX/UI on the reporting side.
Likelihood to Recommend
Well Suited for: Company-Wide Onboarding – We are able to standardize onboarding training and it has made the new hire experience more consistent Role-Specific Training – Since we use it for internal training on different topics based on job roles.
Less Appropriate for: companies with a less structured training program and someone that has a lot of time on their hands to make sure the implementation is correct.
VU
Verified User
Director in Human Resources (Computer Software company, 51-200 employees)
As an Instructional Designer, I am the administrator of our Absorb LMS and create the courses that train our clients to be successful with our software product. Recently, we have also started an internal certification program where we use the leaderboards provided via Absorb.
Pros
Fairly recent upgrade to the course player.
Ability to create roles for different levels of access.
Use of a sandbox for testing and research.
Cons
I wish that reports could include data from multiple tables. It seems like each report is missing just one or two things that would make it really useful. Instead, I have to use multiple reports to get all of the required information.
The leaderboards had some funky things going on, like pulling two different certifications into one board. We found workarounds, but the leaderboards could definitely be improved.
Expiration dates on billboards would be a huge plus!
We would like to be able to create our own custom import files rather than needing their technical department to create and update them for us. We reviewed some other vendors who offered this feature.
The available import functionality is very selective; it would be nice if that were made easier to use.
We had a heck of a time trying to get our contract renewal quote. It took several months, which caused some issues with our budgeting process.
The way seats are counted is ridiculous. We would not be able to track our seat usage accurately, as any user who logs in uses a seat for a full year from the time they log in, whether they log in again or not. A monthly tally would be so much more practical.
There are inconsistencies in the UI. For example, a menu might look and work one way on one screen and differently on another.
Likelihood to Recommend
The account managers have always been great, easy to work with, and knowledgeable. The software does the job we need it to. There can always be improvements, but because the Instructional Designers (two of us) manage the LMS, create courses, and resolve tickets for clients, there really isn't time for us to use more functions.
We use Absorb to host the internal and external training of our software.
Pros
Uses the latest version of Articulate 360 SCORM packets.
Ease of creating user accounts.
Customization of Learner Portal.
Cons
More out-of-the-box reporting functionality without having to pay for an upgraded version.
The ability to control client Admin permissions better. Some permissions are lumped with others. I would like to see them all individually so that we have more control over what our clients have access to.
Better instructions on how to manually import users.
Likelihood to Recommend
Absorb does a great job hosting our training courses. The main complaint I have is the lack of reporting options.
We had no LMS. I identified Absorb as perfect for our basic/standard LMS needs. We required somewhere to host learning videos, track their usage, provide assessments, and provide reports on LMS usage. Absorb was a cheap solution that offered further capabilities as and when we needed them, such as SSo integration with Salesforce, the ability to sell training to customers, etc.
Pros
Upload content, there are various types supported.
User management.
Customising user experience.
Has many features that are standard.
Can expand if need be on function and features.
Cons
Templates for uploading courses: I generally use the same information, but for every course, I have to go through all the settings.
hard to find topics in the help.
There are menu options for setting up a system in different places, but that could be simplified.
Likelihood to Recommend
It performs well as a LMS. Having the system hosted by Absorb also keeps the pressure on our own organization to manage the platform. I also left the system easy to implement! It was ready for course material after one week of signing the contract! I think it is relatively easy to use.
VU
Verified User
Manager in Professional Services (Telecommunications company, 51-200 employees)
We use Absorb LMS to provide Instructor Led and Video/On-Demand training for our external customers. We needed a public site to display our training courses for customers to purchase and a way to deliver the training. We needed an easy-to-use portal for our learners to be able to take the training and track their progress. We needed gamification and collaboration.
Pros
Allows customization for different customers
Provides a way to sell training to customers
Provides ways to distribute learning keys to users
Cons
User interface needs more flexibility
Resource library needs more ways to exclude or include departments or users
Core reporting and dashboards need assistance
Likelihood to Recommend
Well suited to deliver internal training. Less appropriate for delivering a subscription service. Resource library needs more flexibility as well as user interface.
VU
Verified User
Program Manager in Marketing (Information Services company, 11-50 employees)
We use Absorb LMS for internal employees training (compliance, onboarding, updates). We also use it for our customers's training: we have several certification programs that are addressed to our customers. In Absorb LMS we also offer our customers product onboarding training and additional education trainings to further their understanding of our products
Pros
Course Management
Interface creations
Webinar tools integration
Cons
Assessment functionalities
Questions answers options
Webinar session set up options
Likelihood to Recommend
It's great to cater for different audiences with templates and department, customize user interface, and provide a good user experience
We use Absorb to distribute training to our internal employees, as well as to distribute product training to our client base. Absorb is a fully functional LMS for our employees, but truly shines when it comes to our needed support for our client training. Here, Absorb allows us to customize the messaging and training distributed to various segments of our client base. Our client-facing training takes the form of videos, PDF's, quizzes, and SCORM or TinCan files, all of which Absorb handles with ease and provides accurate tracking for. We offer a variety of free and paid training, with custom pricing for some of our larger clients. Absorb's eCommerce features are robust and allow us to meet all of these needs with minimal manual manipulation.
Pros
Up-time. (We have never experienced an outage that impacted us or our clients.)
Tracking and reporting.
Customization of the platform by Department
eCommerce
Cons
Zoom integration can sometimes be a bit wonky (and auto-course attendance does not seem to work consistently, but our application with clients is unique)
The admin interface could use a UX redesign - It's not quite as pretty or as self-explanatory as the learner interface
Likelihood to Recommend
Absorb is a well-rounded LMS. With a competitive price point, it makes a great entry point LMS for smaller companies who haven't used an LMS. And with it's robust feature set and stability can grow with you into a large multi-national audience.
