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4me.com Reviews & Insights

Score10 out of 10

1 Reviews and Ratings

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Community insights

TrustRadius Insights for 4me.com are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Users consistently praise the platform for its user-friendly interface and automated workflows. They find it very friendly and easy to use, making it accessible for users of all levels.

Improved Speed and Navigation: Many users have noticed a significant improvement in the handling speed of tickets. Additionally, they find it easy and intuitive to navigate the platform, allowing them to quickly complete tasks without any hassle.

Seamless Integration of Functions: The platform's functions are abundant and seamlessly integrated, providing a cohesive experience for users. This integration makes it efficient for users to perform various tasks within a single platform, enhancing their productivity.

4me.com Reviews

1 Review

Great tool for IT Service Management

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are using 4me.com as a tool for IT service desk, IT asset lifecycle management. As we switched recently to 4me.com we witnessed to improvement in specialist oriented frontend which is easy to use, really responsive and intuitive. Tool has great and easy to use import-export mechanism for updating almost everything. As tool provides automation capability for anyone it is really helpful quality assurance environment which is delivered altogether with product. There you can test and automate IT processes to be easier for end users.

Pros

  • IT processes automation
  • Responsive GUI
  • Weekly updates which pinpoint some difficulties in daily usage

Cons

  • It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
  • Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
  • Integration with O365 for out of office would be helpfull

Likelihood to Recommend

Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up.
There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
VU
Verified User
Strategist in Information Technology (501-1000 employees)
Vetted Review
4me.com
1 year of experience