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1CRM Information Reviews & Insights

Score8.8 out of 10

82 Reviews and Ratings

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Community insights

TrustRadius Insights for 1CRM are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Customizable and Comprehensive Solution: Users appreciate the customizable and comprehensive nature of 1 CRM, as it offers various benefits to businesses. Some reviewers have stated that the ability to customize modules without programming and the workflow and notifications capabilities are valued for excellent process control. Additionally, users find the software to be feature complete, allowing most companies to automate their workflows effectively.

Good Support and Customer Service: The good support provided by 1 CRM is acknowledged by users in their reviews. They mention that assistance is readily available when needed, especially in relation to third-party applications such as telephony, accounting, portal, and billing. Some users even describe the support team as amazing and responsive.

User-Friendly Interface: The user-friendly interface of the 1CRM app is praised by users for its flexibility and functionality. It is considered a cost-effective solution for small businesses with low budgets. Reviewers find the intuitive user interface valuable as it makes it easy to create follow-up tasks and navigate through the software seamlessly.

1CRM Reviews

1 Review
InformationNewspapers1

Amazing Sales Tool

Rating: 9 out of 10

Use Cases and Deployment Scope

I used 1CRM mainly for client management post-sales. This is a very user-friendly product with the capability of order management which was very useful in the progression of the digital projects plus the reporting for the Sales team. The best part is that we can track the campaigns from lead prospecting to service tickets to completing and reporting for all projects.

Pros

  • Manage client data
  • Detailed order management
  • Post sales reports
  • Tracking of the campaigns

Cons

  • Challenges with training and adoption
  • Integration and compatibility with other software
  • Data can get lost if not managed properly

Likelihood to Recommend

I liked the fact that all the customer data was in one place with easy access. Instead of trying to hunt down specific data points, everyone on our team had access to the data. It was connected to a booking system that we used which was easy to enter orders and keep track of all opportunities.
VU
Verified User
Administrator in Sales (5001-10,000 employees)
Vetted Review
1CRM
5 years of experience