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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Zoom Phone

    Score9 out of 10
    N/ABuilt on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…

    $10

    per month per user

    Pricing
    Google VoiceZoom Phone
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    US & Canada Metered
    $10
    per month per user
    US & Canada Unlimited
    $15
    per month per user
    Global Select
    $20
    per month per user
    Offerings
    Pricing Offerings
    Google VoiceZoom Phone
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNo fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
    More Pricing Information
    Community Pulse
    Google VoiceZoom Phone
    Considered Both Products
    Google
    Chose Google Voice
    Google Voice stands far above products like Vonage, RingCentral, and Jive (GoToConnect). It is more mature as a VOIP product and free to home/personal users. For small usage scenarios like ours, Google Voice cannot be beat on price and ease of use. It is very affordable to keep …
    Incentivized
    Zoom
    Chose Zoom Phone
    The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference …
    Incentivized
    Chose Zoom Phone
    Full disclosure- I am a reseller of many voce and data services. I am familiar with and have at least trialed basically every voice service available. We choose to use Zoom Phone as our in house system, so that speaks for itself. There is still a small market for on premise …
    Incentivized
    Key User Insights
    Would buy again
    98%
    Would buy again
    40 Answers
    100%
    Would buy again
    37 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    39 Answers
    100%
    Delivers good value for the price
    34 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    38 Answers
    100%
    Happy with the feature set
    37 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    26 Answers
    94%
    Lived up to sales and marketing promises
    30 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    34 Answers
    97%
    Implementation went as expected
    34 Answers
    Features
    Google VoiceZoom Phone
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and Zoom Phone
    Feature
    Google Voice
    4.4
    51 Ratings
    58% below category average
    Zoom Phone
    9.5
    32 Ratings
    18% above category average
    Hosted PBX8.423 Ratings10.014 Ratings
    Multi-level Interactive Voice Response (IVR)5.226 Ratings9.619 Ratings
    User templates1.419 Ratings9.316 Ratings
    Call reports5.044 Ratings9.420 Ratings
    Directory of employee names1.725 Ratings9.328 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and Zoom Phone
    Feature
    Google Voice
    8.1
    65 Ratings
    3% below category average
    Zoom Phone
    9.2
    33 Ratings
    9% above category average
    Answering rules8.044 Ratings9.830 Ratings
    Call recording10.051 Ratings9.931 Ratings
    Call park6.422 Ratings9.924 Ratings
    Call screening7.459 Ratings9.923 Ratings
    Message alerts9.063 Ratings9.728 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and Zoom Phone
    Feature
    Google Voice
    7.2
    43 Ratings
    10% below category average
    Zoom Phone
    9.6
    21 Ratings
    19% above category average
    Video conferencing7.021 Ratings9.520 Ratings
    Audio conferencing7.038 Ratings9.520 Ratings
    Video screen sharing5.613 Ratings9.720 Ratings
    Instant messaging9.326 Ratings9.717 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and Zoom Phone
    Feature
    Google Voice
    5.0
    61 Ratings
    45% below category average
    Zoom Phone
    9.9
    32 Ratings
    22% above category average
    Mobile app for iOS5.044 Ratings9.928 Ratings
    Mobile app for Android5.049 Ratings9.922 Ratings
    User Ratings
    Google VoiceZoom Phone
    Likelihood to Recommend
    9.0
    (71 ratings)
    9.4
    (35 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (9 ratings)
    8.0
    (1 ratings)
    Support Rating
    7.0
    (35 ratings)
    6.6
    (4 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google VoiceZoom Phone
    Likelihood to Recommend
    Google
    In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
    Incentivized
    Read full review
    Zoom
    I think it works well for offices that have multiple locations. Being able to give each person and office their own extension makes it easier for colleagues to connect with each other, plus it's a costs savings for each of the offices
    Incentivized
    Read full review
    Pros
    Google
    No answers on this topic
    Zoom
    No answers on this topic
    Cons
    Google
    • I think there is room to improve with regards to call forwarding.
    • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
    • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Likelihood to Renew
    Google
    It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
    Read full review
    Zoom
    No answers on this topic
    Usability
    Google
    I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Support Rating
    Google
    No answers on this topic
    Zoom
    No answers on this topic
    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    Alternatives Considered
    Google
    No answers on this topic
    Zoom
    No answers on this topic
    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Zoom
    No answers on this topic
    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Zoom
    No answers on this topic
    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    Zoom
    No answers on this topic
    ScreenShots

    Zoom Phone Screenshots

    Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel