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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Google Voice | Score7.8 out of 10 | N/A | Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling. | $10 per month |
Zoom Phone | Score9 out of 10 | N/A | Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of… | $10 per month per user |
| Google Voice | Zoom Phone | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Google Voice | Zoom Phone | |
|---|---|---|
| Considered Both Products | ||
| Key User Insights | ||
| Would buy again | ||
98% Would buy again 40 Answers | 100% Would buy again 37 Answers | |
| Delivers good value for the price | ||
98% Delivers good value for the price 39 Answers | 100% Delivers good value for the price 34 Answers | |
| Happy with the feature set | ||
93% Happy with the feature set 38 Answers | 100% Happy with the feature set 37 Answers | |
| Lived up to sales and marketing promises | ||
93% Lived up to sales and marketing promises 26 Answers | 94% Lived up to sales and marketing promises 30 Answers | |
| Implementation went as expected | ||
97% Implementation went as expected 34 Answers | 97% Implementation went as expected 34 Answers | |
| Google Voice | Zoom Phone | |||||||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Google Voice | Zoom Phone | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.4 |
| Likelihood to Renew | 9.3 | 10.0 |
| Usability | 9.0 | 8.0 |
| Support Rating | 7.0 | 6.6 |
| Implementation Rating | 10.0 | - |
| Contract Terms and Pricing Model | 7.0 | - |
| Professional Services | 7.0 | - |
| Google Voice | Zoom Phone | |
|---|---|---|
| Likelihood to Recommend |
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| Pros | No answers on this topic | No answers on this topic |
| Cons |
| No answers on this topic |
| Likelihood to Renew |
| No answers on this topic |
| Usability |
| No answers on this topic |
| Support Rating | No answers on this topic | No answers on this topic |
| Implementation Rating |
| No answers on this topic |
| Alternatives Considered | No answers on this topic | No answers on this topic |
| Contract Terms and Pricing Model |
| No answers on this topic |
| Professional Services |
| No answers on this topic |
| Return on Investment |
| No answers on this topic |
| ScreenShots | Zoom Phone Screenshots |