SAP Emarsys vs. Zoho Marketing Automation

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Emarsys
Score 4.8 out of 10
N/A
Emarsys is a customer engagement platform that allows users to automate personalized campaigns across channels, based on each individual consumer’s behavior. The suite's capabilities include marketing automation, email marketing, customer engagement, customer intelligence and predictive recommendations. Emarsys is now part of SAP, since the December 2020 acquisition.N/A
Zoho Marketing Automation
Score 9.2 out of 10
N/A
Zoho Marketing Automation is a marketing automation software that helps businesses manage their marketing activities across multiple channels. It is designed to help users generate more leads, convert them into customers, and also retain them for a longer duration. Businesses can use the tool to influence, educate, and engage the potential customers, and pass on the best ones to the sales team. Users can get an understanding of all activities of their leads and create a superior personalized…
$19
per month 1000 contacts
Pricing
SAP EmarsysZoho Marketing Automation
Editions & Modules
No answers on this topic
Standard
$19
per month 1000 contacts
Premium
$29
per month 1000 contacts
Enterprise
$59
per month 1000 contacts
Offerings
Pricing Offerings
SAP EmarsysZoho Marketing Automation
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredOptional
Additional Details
More Pricing Information
Community Pulse
SAP EmarsysZoho Marketing Automation
Features
SAP EmarsysZoho Marketing Automation
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
SAP Emarsys
6.5
Ratings
16% below category average
Zoho Marketing Automation
8.0
Ratings
5% above category average
WYSIWYG email editor7.30 Ratings7.90 Ratings
Dynamic content8.00 Ratings7.90 Ratings
Ability to test dynamic content4.00 Ratings7.90 Ratings
Landing pages8.00 Ratings6.70 Ratings
A/B testing7.00 Ratings8.20 Ratings
Mobile optimization6.00 Ratings8.50 Ratings
Email deliverability reporting6.30 Ratings8.50 Ratings
List management4.30 Ratings8.20 Ratings
Triggered drip sequences7.70 Ratings8.20 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
SAP Emarsys
6.5
Ratings
18% below category average
Zoho Marketing Automation
8.0
Ratings
2% above category average
Lead nurturing automation6.00 Ratings7.90 Ratings
Lead scoring and grading7.00 Ratings7.60 Ratings
Data quality management00 Ratings8.50 Ratings
Automated sales alerts and tasks00 Ratings8.20 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
SAP Emarsys
6.9
Ratings
6% below category average
Zoho Marketing Automation
7.8
Ratings
6% above category average
Dashboards7.70 Ratings7.90 Ratings
Standard reports7.00 Ratings7.30 Ratings
Custom reports6.00 Ratings8.20 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
SAP Emarsys
7.0
Ratings
6% below category average
Zoho Marketing Automation
8.0
Ratings
7% above category average
API7.00 Ratings7.90 Ratings
Role-based workflow & approvals6.00 Ratings7.90 Ratings
Customizability6.00 Ratings8.20 Ratings
Integration with Salesforce.com7.00 Ratings00 Ratings
Integration with Microsoft Dynamics CRM9.00 Ratings00 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
SAP Emarsys
-
Ratings
Zoho Marketing Automation
7.3
Ratings
1% below category average
Calendaring00 Ratings7.00 Ratings
Event/webinar marketing00 Ratings7.60 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
SAP Emarsys
-
Ratings
Zoho Marketing Automation
7.7
Ratings
2% above category average
Social sharing and campaigns00 Ratings7.90 Ratings
Social profile integration00 Ratings7.60 Ratings
User Ratings
SAP EmarsysZoho Marketing Automation
Likelihood to Recommend
7.7
(0 ratings)
8.2
(0 ratings)
Likelihood to Renew
9.9
(0 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
8.5
(0 ratings)
Support Rating
-
(0 ratings)
8.2
(0 ratings)
Ease of integration
5.0
(0 ratings)
-
(0 ratings)
User Testimonials
SAP EmarsysZoho Marketing Automation
Likelihood to Recommend
Emarsys is highly recommended to every new or old organization for planned and well-managed marketing. If you want to reach the maximum market chains or to keep your data under highly confidential supervision or if you want many clients for your product or services, then Emarsys is the best option of all.
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I could not begin to think of a situation where marketing
automation is not appropriate, particularly for small and medium-sized
businesses that often times are challenged with fewer resources. Lead
generation, customer acquisition, conversion, and reselling all require the
consistency and fluidity that marketing automation can provide. For Capitol
Corridor, we are limited by the capacity of our trains, so we cannot oversell. By
doing so, we would lose business. And we’ve leveraged marketing automation to
help us manage our train capacity as well as create transparency in our service
available to help close deals successfully.
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Pros
  • The CRM functionality is a great tool for adding in targeted paid advertising campaigns to complement email campaigns.
  • The ability to segment contacts and create custom lists allows us to send hyper-targeted email campaigns that deliver more efficient and effective results.
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No answers on this topic
Cons
  • The email and content builder is significantly worse than other email marketing platforms I've used
  • Emails campaigns cannot be used in more than one automation flow
  • Amount of emails collected and being sent for smart insight are inaccurate
  • I've rarely completed a task without some type of user interface error
  • Customer service mostly directs you to help center on website
  • You have to pay extra for training
  • You have to pay extra for reporting in which the system cannot provide
  • Lengthy contract with a high price tag
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  • Some of the field mappings between Leads and Deals are not always perfect.
  • Social media interactions are not captured (i.e. you cannot make a case from a post)
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Likelihood to Renew
We have no intention of changing Emarsys
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No answers on this topic
Usability
No answers on this topic
It's flexibility allowed for 100% adoption in our company
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Support Rating
No answers on this topic
Zoho custom support is fantastic. Quick responses from knowledgeable staff!
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Alternatives Considered
Emarsys stacks up well against other email marketing platforms I've used. It doesn't particularly excel in any area, so it isn't heads and shoulders above other options, but it's solid in all areas. If you're looking for a safe option without too much dynamic content or advanced customizations, Emarsys will meet your needs.
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No answers on this topic
Return on Investment
  • From proficient and fast information assortment and converging to changing crude data into significant experiences, Emarsys gives you an answer that allows you to associate with your clients at an extremely close to home level and utilize that to additionally develop your business.
  • Reliable and giving cost effective services.
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No answers on this topic
ScreenShots

Zoho Marketing Automation Screenshots

Screenshot of Get a comprehensive 360 degree view of your leads across channels. Know what stage your leads are at, identify top lead generating sources and how your campaigns are performing all from one single dashboard.Screenshot of Connect your e-store, run promotions and grow your online business using modern marketing strategies from Zoho Marketing Automation.Screenshot of Design amazing emails which your users will love engaging with and schedule them at the optimal open time for maximum engagement.Screenshot of Automate your entire marketing efforts using simple but advanced user journeys. Do more with powerful journeys, from nurturing leads with personalized content to updating lead score, setting drip campaigns and automating communications across channels.Screenshot of Design beautiful landing pages and host it freely. Library of templates to chose from, heatmap analysis, Customisable forms and easy lead management for your business.Screenshot of Ideate, build, execute and measure your entire marketing plan from a single place. Set Goals with objectives, assign budget for tasks, collaborate with team members, and run planned executions for your marketing strategy. Plus measure ROI and key metrics.