Google Workspace vs. Zoho Mail

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Workspace
Score 9.1 out of 10
N/A
Google Workspace enables teams of all sizes to connect, create and collaborate. It includes productivity and collaboration tools for work: Gmail for custom business email, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Chat for team messaging, Slides for presentation building, and shared Calendars.
$6
per user/per month
Zoho Mail
Score 9.2 out of 10
N/A
Zoho offers their business email suite, which includes Calendar, Tasks, Notes, and Contacts bundled with an inbox.
$1
per user/per month
Pricing
Google WorkspaceZoho Mail
Editions & Modules
Business Starter
$6
per user/per month
Business Standard
$12
per user/per month
Business Plus
$18
per user/per month
Enterprise
Contact sales team
Mail Lite
$1
per user/per month
Workplace
$3
per user/per month
Mail Premium
$4
per user/per month
Offerings
Pricing Offerings
Google WorkspaceZoho Mail
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google WorkspaceZoho Mail
Features
Google WorkspaceZoho Mail
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
Google Workspace
-
Ratings
Zoho Mail
8.1
Ratings
3% below category average
Anti-malware00 Ratings8.20 Ratings
Customizability00 Ratings8.30 Ratings
Data Loss Protection00 Ratings8.00 Ratings
Threat Detection00 Ratings8.00 Ratings
Sandboxing00 Ratings6.50 Ratings
End-to-End Encryption00 Ratings8.30 Ratings
Management Tools00 Ratings9.00 Ratings
User Ratings
Google WorkspaceZoho Mail
Likelihood to Recommend
9.6
(0 ratings)
6.5
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Usability
9.5
(0 ratings)
-
(0 ratings)
Support Rating
2.2
(0 ratings)
9.0
(0 ratings)
Implementation Rating
9.1
(0 ratings)
-
(0 ratings)
User Testimonials
Google WorkspaceZoho Mail
Likelihood to Recommend
Since our company is structured around Google Workspace at the moment, it is well suited for our entire workflow. I do have concerns though, for when it comes time for our company to have our own intranet built and how well the data migration will be from Google Workspace to that intranet that gets built.
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If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion. I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
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Pros
  • It's terrific to have a suite of products that is built to work together, rather than having to piece tools together.
  • The email and calendar are the tools I use most often together. I use Gmail through Apple Mail rather than in the browser, and it works great. Also really easy to access and use my calendar.
  • I use the other suite of features both for my own company internally and to share files with clients. Super easy to use and share.
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  • I really like that there is a free version in which a single user can be created. It is really useful because it allows you to evaluate each characteristic of the service without having to buy it.
  • I also really like the visual aspect of the inbox, which is partially customizable. Because you can make small changes such as changing the color, the language, and among other things.
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Cons
  • A single Google Workspace user should be able to have more than one Google Voice phone number (ideally)
  • At times, Google Meet seems a little clumsy (but I think they're about to address that with the new release...It may or may not be better. Who knows? :))
  • Some screen layouts are a tad clumsy, but they are sufficiently malleable that once one gets the hang of it, one can customize the environment quite a bit.
  • A viable (for small business), relatively-inexpensive, virtual desktop that would include/could include a Windows license or, at least close-to-perfect emulation.
  • It would be great if there was accommodation for those who send out a great deal of mail in a given day. Not everyone who does that is a spammer. Although, by Google standards, and relative to some others, Google allows for sending out a good bit of mail, for those who do mass volumes and would prefer not to have their own mail server, it would be good if Google could find a way to accommodate them.
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  • When receiving an email with images that are not displayed automatically, you have to activate this function manually. It is a bit uncomfortable, I would prefer that it be activated automatically
  • The filter to search for information is not very accurate and unfriendly
  • The way to manage the storage capacity and to buy more space for the mail is not very friendly
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Likelihood to Renew
There is no better solution for cloud storage and real time collaboration. The amount of features included in G Suite is unmatched and out of other things we’ve tried over the years, nothing comes close to being as great of a tool.
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No answers on this topic
Usability
On the user end, it's great, probably some of the most user friendly products out there. On the admin side, it can get a little more arcane, but it's still better than a lot of other services. At worst I wrangle some CSVs to perform mass changes, but it's a far cry from the days of Powershell scripts or purely manual entry.
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It is very easy to use and does all you need. It sends newsletters to their own folder. A notification folder for more important things. The Spam folder collect the right amount of spam emails
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Support Rating
I have not had to use much support for G Suite, but I imagine it would be a great service, as is everything else that Google provides. I've searched for questions through the help center, and that was easy to use and easy to find. I'm sure I would have no complaints.
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I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
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Implementation Rating
nothing to say
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No answers on this topic
Alternatives Considered
We selected Google Workspace for it's ease of use and clean UI. Microsoft Office granted does have a lot of features and may be more advanced in certain areas (Excel vs sheets), however for the range of functions we need, google workspace provided the necessary features for an affordable price. In particular Outlook compared to Gmail is more outdated and clunky, and I have found more issues with Outlook's deliverability in the past than I do with Gmail. Meet is also much more modern and clean, with useful features like record and Gemini that feel much cleaner than Teams. I have also found that inviting external users (ones that don't use the same workspace as you) is much easier through google meet than teams calls. Drive also has a much cleaner UI, and easier to adopt than OneDrive.
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Zoho is free. Also, there is no need for a separate IT guy for creating mail, or if any issues come you don't have to find anyone anyone can check and fix all issues from their super admin panel. Zoho overview is much better than outlook and its appearance of getting mail popup and functionality is better than outlook. My friend suggested for this and also after using I have referred my friend
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Return on Investment
  • Google Workspace costs us a little more, but our inboxes are safer for it.
  • Our email deliverability has improved significantly. No more lost or bounced emails with our invoices attached. Workspace helps us get paid!
  • Our support requests for undelivered email has disappeared.
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  • We have several email accounts for a low cost
  • Easy to train new staff on the system
  • Some confusion exists over Zoho One accounts and what is included
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ScreenShots

Zoho Mail Screenshots

Screenshot of All in one viewScreenshot of CalendarScreenshot of TaskScreenshot of NotesScreenshot of Contact managementScreenshot of Instant Chat