Zendesk Sunshine Conversations vs. Zenvia Conversion

Zendesk Sunshine Conversations

8 Reviews and Ratings

Zenvia Conversion

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zendesk Sunshine Conversations	Score7.8 out of 10	N/A	Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.	N/A
Zenvia Conversion	Score6 out of 10	N/A	Zenvia develops technology that simplifies communication between businesses and customers whether they reach out through a website, through a social network, or by walking into a store; the service helps companies deliver service through WhatsApp.	$130 per month

Pricing

Zendesk Sunshine Conversations

Zenvia Conversion

No answers on this topic

Specialist: $130
per month
Expert: $390
per month
Professional: $845
per month
Enterprise: custom
per month

Pricing Offerings
Zendesk Sunshine Conversations	Zenvia Conversion
Free Trial
No	No
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

No setup fee

Optional

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Community Pulse
Key User Insights
	Zendesk Sunshine Conversations	Zenvia Conversion
Considered Both Products	Zendesk No answer on this topic	Zenvia No answer on this topic
	Would buy again
	100% Would buy again 5 Answers	No answers on this topic
	Delivers good value for the price
	100% Delivers good value for the price 5 Answers	No answers on this topic
	Happy with the feature set
	100% Happy with the feature set 5 Answers	No answers on this topic
	Lived up to sales and marketing promises
	100% Lived up to sales and marketing promises 5 Answers	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Best Alternatives
	Zendesk Sunshine Conversations	Zenvia Conversion
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	Quadient Inspire Score8.6 out of 10	Quadient Inspire Score8.6 out of 10
Enterprises	Quadient Inspire Score8.6 out of 10	Quadient Inspire Score8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Zendesk Sunshine Conversations	Zenvia Conversion
Likelihood to Recommend	7.6 (5 ratings)	- (0 ratings)

User Testimonials
	Zendesk Sunshine Conversations	Zenvia Conversion
Likelihood to Recommend	Zendesk Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature. Incentivized Verified User Read full review	Zenvia No answers on this topic
Pros	Zendesk Connects all customer data Easy to connect Easy to use reporting Incentivized Verified User Read full review	Zenvia No answers on this topic
Cons	Zendesk Support for special characters (ñ and accents) Better integration with exsiting tickets in ZenDesk Android App is lacking Support for mobile browsers Support for iOS devices Incentivized Alejandro Huerta COO (Chief Operations Officer) Read full review	Zenvia No answers on this topic
Alternatives Considered	Zendesk First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations. Incentivized Deepa Kumari Campaign Specialist Read full review	Zenvia No answers on this topic
Return on Investment	Zendesk Overall I have great experience with Zendesk Sunshine Conversations Incentivized Mohammad Rashid Raza Technical Lead Read full review	Zenvia No answers on this topic
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