TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Stonly

    Score4.6 out of 10
    N/AWhen users need to explain how a product works to customers, share knowledge with a team, describe workflows for projects, or onboard new employees, Stonly, headquartered in Paris, offers interactive guides.N/A

    Yonyx

    Score10 out of 10
    Mid-Size Companies (51-1,000 employees)
    Yonyx is a SAAS platform to create interactive decision trees to optimize customer support, sales, lead qualification, and customer self-service. Its primary strength lies in simplifying intricate workflows by guiding users through structured, step-by-step processes for interacting with customers. Yonyx guides are used for troubleshooting customer issues, following sales processes while handling customer objections, qualifying leads and to have large back office teams comply with…

    $25

    per month per user

    Pricing
    StonlyYonyx
    Editions & Modules
    No answers on this topic
    Professional Plan
    $25
    per month per user
    Offerings
    Pricing Offerings
    StonlyYonyx
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsProfessional Plan gives access to all features of Yonyx platform for stand alone use. For any Integrations, SSO, API access - Enterprise Plan is required.
    More Pricing Information
    User Ratings
    StonlyYonyx
    Likelihood to Recommend
    9.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    StonlyYonyx
    Likelihood to Recommend
    Stonly
    Unless you have the time and effort to do this on your own, Stonly is a fantastic tool that helped us communicate with our customers without needing to think about it for too long. It is flexible where needed and we noticed that it is constantly improving as time goes on. I would recommend it to anyone who wants to provide their user's more guidance on how to use their applications or free up some time from the developer's workload.
    Incentivized
    Read full review
    YONYX INC
    No answers on this topic
    Pros
    Stonly
    • knowledge bases
    • company wikis
    • onboarding
    Incentivized
    Read full review
    YONYX INC
    No answers on this topic
    Cons
    Stonly
    • More features around tracking and understanding our users.
    • Sometimes run into issues with development and connecting with existing components, which may require rework on our end to get up and running.
    Incentivized
    Read full review
    YONYX INC
    No answers on this topic
    Alternatives Considered
    Stonly
    Intercom and Gist are more focused on Live chat, but the knowledge base is part of their offerings. I love that Stonly is really fleshed out and offers deep features built around the customer education experience.
    Incentivized
    Read full review
    YONYX INC
    No answers on this topic
    Return on Investment
    Stonly
    • Improved time to market for supporting documents.
    • Provided a way for our content team to be autonomous.
    • Helped us think more outside the box on how we tell user's about our new features.
    • Helped migrate outdated users to our new applications.
    Incentivized
    Read full review
    YONYX INC
    No answers on this topic
    ScreenShots

    Yonyx Screenshots

    Screenshot of Yonyx Decision Tree Platform's authoring interface with Synchronized Map View and Interactive ViewScreenshot of Yonyx's User View, which provides an interactive view of the decision tree. Users can navigate through it by choosing an option. This view is compatible with all browsers and devices.Screenshot of Yonyx cumulative traversal analytics, which tracks how many users took which pathways when traversing interactively through a Yonyx guide. This data is displayed from within Yonyx Map View and provides powerful insights into the effectiveness of each guidance step.