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Yellow.ai vs. Zence Commerce

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Yellow.ai

7 Reviews and Ratings

Zence Commerce

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Yellow.ai

    Score8.3 out of 10
    		N/Ayellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A

    Zence Commerce

    		N/AN/AEasyrewards Software in Gurgaon offers their customer loyalty software suite of solutions.N/A
    Pricing
    Yellow.aiZence Commerce
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Yellow.aiZence Commerce
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsContact vendor for pricing information.—
    More Pricing Information
    User Ratings
    Yellow.aiZence Commerce
    Likelihood to Recommend
    9.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Yellow.aiZence Commerce
    Likelihood to Recommend
    Yellow.ai
    I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
    Incentivized
    Verified User
    Read full review
    Easyrewardz
    No answers on this topic
    Pros
    Yellow.ai
    • Web integrated chat bot
    • WhatsApp bot
    • Good support from YM team
    • Transparent dashboard for analysis
    Incentivized
    Lekha Tharoor
    Digital Marketing Manager
    Read full review
    Easyrewardz
    No answers on this topic
    Cons
    Yellow.ai
    • Shopping features in bot
    • pricing
    • app integration
    Incentivized
    Lekha Tharoor
    Digital Marketing Manager
    Read full review
    Easyrewardz
    No answers on this topic
    Alternatives Considered
    Yellow.ai
    The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
    Incentivized
    Verified User
    Read full review
    Easyrewardz
    No answers on this topic
    Return on Investment
    Yellow.ai
    • Chatbot is another touch point for customer to do servicing of their loan.
    • The following are the benefits for the customers.
    • Avoid long wait times to reach agent.
    • Get quick and reliable and up to date information.
    • Easy and guided self-service journey.
    • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
    • 24 X 7 availability.
    • Increased customer satisfaction.
    • Reduction in customer support manpower.
    Incentivized
    Verified User
    Read full review
    Easyrewardz
    No answers on this topic
    ScreenShots