WorkMarket was founded in 2010 and in 2018, was acquired by ADP, a global provider of HR technology and services. With ADP resources, WorkMarket continues to be focused on providing enterprise technology to help companies unlock the power of their extended workforce. WorkMarket is freelance management system (FMS) for hiring, onboarding and managing the extended workforce, including freelancers, contractors and contingent workforces.
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Worksuite
Score 5.4 out of 10
Enterprise companies (1,001+ employees)
Worksuite (formerly Shortlist) is designed to help companies find and manage their complete external workforce (freelancers, contractors, and vendors) by providing a single platform to source, onboard, manage, review/rate and pay them.
In a pinch to cover a site a distance away, is it a simple service ticket such as reboot a station or test for dial tone? These type of tickets are well suited, also items such as large retail chain service tickets that fall in the low-tech/no-brainer category. The best advice I can give is, always realize and view the ticket as the tech. Meaning ensure all the necessary info is included especially multiple support sources and correct on-site contact information. Be clear what the scope is and don't use excessive acronyms especially if they are industry-specific. NSA MPOE- fine, however, TTU and HCL are ambiguous. Yes this is about software but you are only going to get out of the platform what you put in. The software supports your bookkeeping and management but it is a service and the key to this software's value is in its end result and the final product as shown or sold to your client or organization --this is why I am indepth about its human interface or human segment-ie the technicians("resources" as their called on the platform). I will say the software side of the product, the ability to track work, the financial accounting and the interface are all pretty good. The product has unlimited potential and I was its cheerleader for the first few years. However over time with broken promises as to issues we encountered and policies that leave many to feel as if the companies owners could not give a single rats### as to their effects on the people that rely on the service has left a truly sour taste in my mouth. While outages and data loss have been very minimal the times it has occurred it was a nightmare to get them to own up to their errors and no and I mean NO effort was made to notify or to mediate the issue on their side. It was literally wait two days and now its back but without allot of data feel free to use it we wont acknowledge anything happened. I was left dumbfounded and amazed. Their policies of shielding clients from resources efforts to collect on funds due is nearly criminal and I would venture will cause them some issue in the future. Personally it spoke to the lack of morality with the powers that be --This has been the primary reason we stopped using the platform as it facilitates immoral financial loss against those who are in dire financial straights to start with-- Most IT freelancers are filling a void between jobs or trying to cover expenses that were unexpected, They are in no position then to encounter non-payment and when they turn to the service that is the payee of record be stonewalled by the platform they had entrusted. This is not only our experience but was well documented in the forums as a regular occurrence.
I think Shortlist is well suited for a simple company that doesn't need to pull much data from their employees (the BI tool is only available for the high-spend accounts although it seems absolutely ridiculous that any company paying for any platform would be unable to pull data on their own people in the system). Shortlist is great for what it does, it just seems to be limited. I think the groups feature is quite cumbersome and often it seems that the "upgrades" made are not actually an upgrade, but a hindrance. For example, the IM style sending of messages within a project, but not within other areas to send messages. It just leads to typing issues and is in a place that would never be IM style.
Shortlist only allows for minor customizations to their platform. It would be great if each company could create their own view/usage set for the system.
The help chat box needs some work for sure. It takes days for someone to respond if they ever respond and often there is nothing they can do to remedy the issue at hand.
Payments should be able to be made every day, not just on Fridays.
If I could drag that slider to a negative number it would be more accurate. There are several canned responses that all resources receive when contacting WM support that you are assured will leave you feeling crushed, disheartened and even as if you are dealing with a Bot. The responses to posts in the support forum were so egregious that unrelated parties would read the posts and feel compelled to chide the WM support rep for inhuman indifference that sickened them. The support by management to its users is comical at best and nearly criminal at worst. This is justified by their very upfront belief that WM is only software and nothing more. Its some misguided attempt to take a company to a purely 1 and 0 mentality that is backfiring on a massive scale. This will likely become the story of legend in business schools worldwide as its a thinking I have seen no other corporation embody so single mindedly that they refuse to view its carnage in its wake.
30-40% of the time there is no response when you contact the chat/help feature. 30-40% of the time if they do respond, it is to say they can't do anything about the issue. Maybe 20% of the time the chat is actually helpful, but that seems like a high estimate when I think about my experience asking for support.
We've never found another platform that does exactly what Shortlist does in terms of payments, taxes, project management, and on-boarding. We use other sites to source our new vendors (like Indeed, craigslist, etc...) but ultimately we direct all those applicants to our onboarding in Shortlist. I wish some of the more "minor" platform issues we've had over the last year were fixed sooner (or fixed at all) but it does the job!
Overall shortlist has helped us because we don't have another way to collect and accept bids, create project information, and conduct payments and contracts with vendors.
The negative side is the extremely time consuming nature of navigating through the platform. It takes hours of team members' time to complete simple tasks.
