Clari Copilot vs. worxogo Nudge Coach

For the overall monitoring of sales calls and validating claims, it is a great tool and does exactly what we need. A change that would be great would be the ability to set a condition for any member on the system to either be able to download transcripts or prohibit downloading transcripts without them needing to be made admins. We have the finance department that often needs access to the transcripts as evidence in Stripe disputes, but they have to be made an admin to be able to download the transcript even though they don't actively use Wingman except for downloading transcripts.

Incentivized

Very well suited with organizations who have structured data capture of field force efforts through sales force automation. Not so suited where data is captured in automated system but other tools like excel.

• Filtering calls by keywords - saves you time so that you don't have to listen to entire calls.
• Creating game tapes - so that you can easily onboard new team members.
• Great support team (love for Sushma).
• Much cheaper than competitors.

Incentivized

• Individual personalised KPI report
• Continuously tracks KPI performance, including variance, trends, upward/ downward movements
• Targeted, data driven intervention for team leaders - fact based, transparent, and eliminates biases, perceptions, leading to a healthy work environment

• Searching for specific calls (you can scroll through the list, but that takes time)
• The dashboard isn't as user friendly as it could be, but a seasoned user can navigate it just fine
• The AI-driven insights aren't always accurate but are still very useful nonetheless

Incentivized

• Nudge Coach itself - the quality of nudges is too poor, too basic....it does not capture the process nuances despite taking inputs
• Not flexible with catering to multiple process in the same instance
• No governanace structure on auto nudge/ no dump available
• Filters available in leaderboard but not on dashboard which is important

I think Wingman is one of the best software in their segment. Very few companies are cost-effective and offer similar solutions.

Incentivized

Positive experience overall with no downside, especially for a larger organization, even a 1% increase is a huge contribution to the bottomline.

Super user friendly tool! There are some features that I think might be improved over time, like navigation assistance or tutorials, and quick tips, like how to ensure calls always get recorded, how to add Wingman to calls last-minute, or how to use their playlist feature Game Tapes, but those are nice to haves, not need to haves.

Incentivized

There is literally no expertise required to start using and reaping the benefits

Wingman is always quick and thorough with their support and often offer to proactively connect on Zoom. I love that.

Incentivized

Great team of consultants and professionals, especially with presence in US and Canada for seamless support

I wasn't directly involved but no news is good news in our organization for topics like this!

Incentivized

Smooth integration with no data entry and no major changes to the existing system

We evaluated wingman, Gong and chorus. Settled on Wingman because of their features and then being cost effective as well. I've used Gong before in an earlier organization but would vouch for Wingman over Gong primarily because Gong is very expensive. Wingman provides the best bang for buck in the sales intelligence ecosystem

Incentivized

We explored using PowerBI and internally developed tools. Worxogo Nudge Coach had packaged the functionalities required and was fare ahead of our developments.

• It's made me more confident on a call, because if I forget something it doesn't matter.
• It's enabled me to be more concise in my follow-up's referring to specific points from the call.
• It's provided some absolute gems when clients have shared media plans showing competitors etc.

Incentivized

• Productivity push of 25-30%
• Increase in focus product sales by 20%
• ROI is realized in the 1st year, shorter for a larger organization