Halo Service Desk vs. Vivantio
Halo Service Desk vs. Vivantio
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Halo Service Desk | Enterprise companies (1,001+ employees) | Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. The solution boasts intuitive workflows to empower teams to deliver excellent service to customers and employees. Standardises processes and provides analytics to align IT to the business needs in a single IT service desk solution. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, dashboard reporting and self-service… | $55 per month per user | |
 Vivantio | Mid-Size Companies (51-1,000 employees) | Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. | $5,940 per year (5 user licenses) |
| Halo Service Desk | Vivantio | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | Required | ||||||||||||||
| Additional Details | — | Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Halo Service Desk | Vivantio | |
|---|---|---|
| Small Businesses |  Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
| Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
| Enterprises |  SysAid Score 9.0 out of 10 | SysAid Score 9.0 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Halo Service Desk | Vivantio | |
|---|---|---|
| Likelihood to Recommend | - (0 ratings) | 8.2 (1 ratings) |
| Usability | - (0 ratings) | 9.1 (1 ratings) |
| Halo Service Desk | Vivantio | |
|---|---|---|
| Likelihood to Recommend | Halo Service Solutions No answers on this topic | Vivantio
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| Pros | Halo Service Solutions No answers on this topic | Vivantio
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| Usability | Halo Service Solutions No answers on this topic | Vivantio
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| Alternatives Considered | Halo Service Solutions No answers on this topic | Vivantio
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| Return on Investment | Halo Service Solutions No answers on this topic | Vivantio
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| ScreenShots | Halo Service Desk Screenshots      | Vivantio Screenshots     |