ProdPad vs. UserVoice

It's definitely an improvement over our old Enhancements list that anyone could add to and just collected dust on a Share drive. ProdPad allows ideas to be sorted and archived, plus let's people comment on ideas - so it's pretty obvious is something is a good idea with lots of support or just some crackpot theory.

Incentivized

UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.

• Interaction with Salesforce CRM
• Good for goal setting
• Creating commentary and notes on product roadmap

Incentivized

• User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
• Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
• Reporting. Tags allow to easily filter through ideas for roadmap planning.

Incentivized

• I'd like to see a better way to handle archived/won't do/already released feedback or ideas so that you have a bit of a history of requests and what has happened to them.

Incentivized

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

I just really liked UserVoice.

The day-to-day usability is good. More technical settings require a bit more effort.

Excellent quick response from team members, great opportunities to engage in design discussions for upcoming features, never had a bug last long or go unresolved. Overall, support is one of the best parts of working with ProdPad.

Incentivized

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

We were just capturing ideas in an Excel workbook, but that forced ownership to a single user for changes and updates and there wasn't any direct integration with project backlog. We actually didn't select ProdPad, a new VP came and brought it with him because it worked so well at his last place. Everybody here jumped on board, though.

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• Better visibility to product roadmap
• Meet product KPIs

Incentivized

• Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
• We can track better how many ideas are accepted and released vs rejected ones.

Incentivized