UserVoice

UserVoice

UserVoice

32 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
UserVoice	Score 9.5 out of 10	N/A	UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. With a customizable feedback portal, in-app widget, and direct integrations with your email client, CRM or support tool, it’s easy for your customers and internal team members to share feedback at anytime. The UserVoice platform allows you to manage all this feedback in a single view, analyze your data to make product decisions based on customer…	N/A

Pricing

UserVoice

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
UserVoice
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	UserVoice

Best Alternatives
	UserVoice
Small Businesses	Craft.io Score 8.3 out of 10
Medium-sized Companies	ProductPlan Score 9.5 out of 10
Enterprises	Roadmunk Score 9.0 out of 10
All Alternatives	View all alternatives

User Ratings
	UserVoice
Likelihood to Recommend	10.0 (0 ratings)
Likelihood to Renew	9.7 (0 ratings)
Usability	8.0 (0 ratings)
Support Rating	9.0 (0 ratings)
Implementation Rating	9.0 (0 ratings)

User Testimonials
	UserVoice
Likelihood to Recommend	UserVoice is well suited if you field a lot of feedback and ideas from clients. If you are a company who is building your software based on customer feedback, it is important to have a place to store and organize this feedback. I think UserVoice is ideal for a company whose feedback comes into one team but needs to be passed along to another (i.e Support to Product). UserVoice is also great for companies that are growing and growing their product quickly. Incentivized Verified User Anonymous Read full review
Pros	Customer feedback - gives intense insight about what you should build next Customer service interface - easy to use, helps users find help without contacting us Admin interface - easy and quick to help customers Evan Hamilton Read full review
Cons	Doesn't always catch obvious spam/we have to do a fair amount of blacklisting Doesn't have multiple language options No online/email tech support available. You have to call if you have an issue. Incentivized Jessica Meadows Rich Curriculum Coordinator Read full review
Likelihood to Renew	I just really liked UserVoice. Jacie Fontenot Accounting Clerk Read full review
Usability	The day-to-day usability is good. More technical settings require a bit more effort. Steve MacLaughlin Director, Internet Solutions Read full review
Support Rating	Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products. Steve MacLaughlin Director, Internet Solutions Read full review
Implementation Rating	Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools. Steve MacLaughlin Director, Internet Solutions Read full review
Alternatives Considered	I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool. Incentivized Oren Shatken Product Manager Read full review
Return on Investment	Has allowed us to more quickly answer learner questions Has allowed us to more easily manage our FAQs page/front facing support information Has provided us with a tool to gather daily feedback from our users Incentivized Jessica Meadows Rich Curriculum Coordinator Read full review
ScreenShots	UserVoice Screenshots