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Nextiva Customer Experience vs. Upcall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva Customer Experience
Score 9.7 out of 10
N/A
Nextiva centralizes customer information by giving key teams access to customer interactions, history, and call transcriptions with their customer experience plugin. By uploading contacts from systems like Google Contacts or Microsoft Outlook, Nextiva brings talk, text, chat, and video together in a single place and enables users to send automatic surveys after any interaction with customers. Responses are displayed directly in the continuous conversation. The plugin also displays real-time…N/A
Upcall
Score 8.7 out of 10
N/A
Upcall is an engagement platform & API. Upcall provides U.S sales professionals on demand, enabling businesses to trigger human phone calls.N/A
Pricing
Nextiva Customer ExperienceUpcall
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Nextiva Customer ExperienceUpcall
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Contact vendor for pricing information.
More Pricing Information
Best Alternatives
Nextiva Customer ExperienceUpcall
Small Businesses
Sogolytics
Sogolytics
Score 9.0 out of 10
Smith.ai
Smith.ai
Score 9.0 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10

No answers on this topic

Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 10.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva Customer ExperienceUpcall
Likelihood to Recommend
10.0
(1 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Nextiva Customer ExperienceUpcall
Likelihood to Recommend
Nextiva
Wish I could remember details, perhaps I would if this survey came sooner to the date we implemented the system. Just know it was easier than the last system we used
Verified User
Anonymous
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Upcall
Upcall is great for companies that aim at superb customer support, upcall is great for medium to large businesses. Upcall helps your business to grow in all aspects, Upcall will help you reach people. Would recommend Upcall to anyone that is looking to improve on marketing and drive the company's sales.
Verified User
Anonymous
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Pros
Nextiva
No answers on this topic
Upcall
  • Appointment Scheduling
  • Application Integration
  • Customer Support
Verified User
Anonymous
Read full review
Cons
Nextiva
No answers on this topic
Upcall
  • Be more user-friendly
  • Improve the chat feature
Verified User
Anonymous
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Usability
Nextiva
No answers on this topic
Upcall
I gave the best rating because Upcall is simply the best and has done great things for our company. Upcall is the Most affordable and reliable service that I have ever come across. Most honest deals and reliable
Verified User
Anonymous
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Alternatives Considered
Nextiva
They were both equally easy to work with, I just had to call the past company too many times because their system was complicated. We don't have that issue with Nextiva.
Verified User
Anonymous
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Upcall
Upcall has been able to help us gain top-quality leads that led to customers while the other products worked, they weren't as effective as upcall is in such a short period of time we have used it. We have seen where upcall has helped to drive our business sales.
Verified User
Anonymous
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Return on Investment
Nextiva
No answers on this topic
Upcall
  • Upcall has positively impacted our company.
  • Sales improved from 50% to 92% in less than 5 months.
Verified User
Anonymous
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ScreenShots