TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MaestroQA

    Score8.1 out of 10
    N/AMaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.N/A

    tymeshift

    Score9.4 out of 10
    N/Atymeshift aims to simplify workforce management, and helps support teams using Zendesk focus on their customers by automating what was once manual and time consuming. The software helps displace spreadsheets so users can better forecast & automate scheduling.N/A
    Pricing
    MaestroQAtymeshift
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MaestroQAtymeshift
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    MaestroQAtymeshift
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    User Ratings
    MaestroQAtymeshift
    Likelihood to Recommend
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    MaestroQAtymeshift
    Likelihood to Recommend
    MaestroQA
    If you have a small to mid-size Contact Center, MaestroQA is a wonderful tool to measure the quality of service being delivered by your agents.
    Incentivized
    Read full review
    tymeshift
    No answers on this topic
    Pros
    MaestroQA
    • Monitors the quality of our agents
    • Provides a user-friendly front end
    • Provides detailed reporting
    Incentivized
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    tymeshift
    No answers on this topic
    Alternatives Considered
    MaestroQA
    NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA
    Incentivized
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    tymeshift
    No answers on this topic
    Return on Investment
    MaestroQA
    • We saw an instant improvement in our Agent's quality
    • This is truly a collaborative tool - Quality Analyst - Agent
    Incentivized
    Read full review
    tymeshift
    No answers on this topic
    ScreenShots