Gartner Peer Insights is a technology review platform where users can review software they have experience with as well as view reviews from other users. These reviews are used to create interactive visualizations with customizable criteria.
N/A
TrustRadius for Vendors
Score 8.9 out of 10
N/A
Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.
$30,000
per year per product
Pricing
Gartner Peer Insights
TrustRadius for Vendors
Editions & Modules
No answers on this topic
Customer Voice
Starting at $30,000 (multi-year discount available)
By learning about the benefits and drawbacks of different vendors and products through the evaluations that end users post on Peer Insights platforms, we have subscribed to and used services from a variety of suppliers. Making judgements is greatly aided by the list of top softwares in practically every field that Peer Insights releases each year.
The level of support we've gotten from TrustRadius is where it earns an 8. I do think the badges are too easy to earn and there are so many categories that they lose a bit of weight when everyone has them. It would also be very nice if there were more information regarding ratings & reviews and how they are weighted toward the overall rating.
We definitely see the value in peer review platforms like TrustRadius. Being able to hear from our customers and partners and share that information across the organization is very important to WatchGuard. I really see working with TrustRadius as a partnership that has been beneficial for both organizations and is continuing to prove very successful
It was easy to integrate, pull data and reports from, and really easy to customize the design to fit the branding of our site. I found it easy to show other team members how to use. Our whole team was able to get around the system to fit their different needs
Many of our ongoing comms have been automated or moved to an office-hours model, so we don't get much support from our accounts team. In comparison, there are other review vendors we work with with whom we are much more likely to expand, given their ongoing support and the insights they share. Overall, I feel the customer support team should be more hands-on and strategic, as there could be opportunities to upsell and expand with customers who are being missed.
My only key insight is to make sure that you remember the TrustRadius team is your partner, not your enemy! They are there to help ensure the success within your organization and will do everything they can to help you meet your goals.
Despite having honest evaluations, a fantastic community, and a strong strategy for the market, SourceForge falls short in terms of the services they offer. Even for the best technological solutions, there are not many reviews. The majority of member evaluations are brief and don't go into great detail regarding the advantages and disadvantages of the product.
We are also working with G2 and I consider the platforms complementing each other. With TrustRadius for Vendors we collect complex review content reflecting attribute ratings of our products, different use cases and deployments our clients experiment, reviewers sentiments. Using quotes tagging and Chrome Extension feature we can map the most relevant reviews to the right audience, messaging or industry. The vendor portal has multiple selections available, for me it is very important to be able to check only with a click the number of ratings or the number of reviews for different date range or to check if my product is qualified for next awards.
