Trend Micro Smart Protection Suite, with XGen vs. Webroot Antivirus + Internet Security Complete (SecureAnywhere)

As mentioned earlier, privacy and financial transaction threats will continue to risk with the current and rapid rise in tech tools/computer software. And handling such threats is NOT a core competency for many businesses. So, a paid version of such a robust systems comes well recommended - especially for those users who often use mobile banking or pay via cellphone apps

Incentivized

Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you. If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.

Incentivized

• Its easy deployment I have installation on servers
• The level of detail in the logs is very comfortable
• Virtual patching that you use is unique
• Consumes few system resources
• Its high rate of effectiveness in detecting threats

• Webroot provides a very easy to use web interface with GSM. From a single dashboard we can control all of our endpoints that are currently using Webroot services. This is extremely helpful for central management for my engineers.
• Webroot's new (2.0) plugin for Automate (formerly LabTech) provides us with integration into our RMM platform that allows for a large majority of the daily operational tasks to be completed without ever having to move to a different application and/or the web dashboard. The integration is key for engineers to make changes on the fly and quickly. They have done a good job with the 2.0 plugin after coming from the 1st iteration.
• Webroot interface on the machines is a simple and easy UI to follow and understand. Seeing what the product is doing and how it is configured is very straightforward and doesn't require much hunting with the local interface on machines.

Incentivized

• During run-time you would feel that systems are slow.
• Ability to detect cyber attack and response to cyber attacks can be improved.
• Support for advanced malware, botnets can be improved.
• Some investigation module are provided as optional add-on, so they should be integrated.

Incentivized

• It would be nice if there was a notification when Webroot blocked something. Power users may need to legitimately edit things like their hosts file, but they dont know Webroot is preventing them from doing so. They could easily temporarily disable it to do what they need to do if they were aware. Same thing goes for files that get quarantined without notice, it leaves the user wondering why their legitimate file keeps disappearing.
• While the web based console is nice and easy to use, it could use a little better reporting.
• If an administrator disabled a feature (like the firewall, for example) then the Webroot GUI should not alert the end user about whenever they open it. The software should be aware it is being administratively controlled.

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

We deployed the trial version of Trend Micro Smart Protection Suite, with XGen. The trial was applied to 3 users including one from accounts to check all angles. Considering the overall performance, as detailed in prior specifics, we found it to be a very close contended to Spybot-Search and Destroy, that we have been using since 10++ years. In fact, since the later does not have an andriod app, we are, most likely, shifting to this product after locating and evaluating 2-3 close competitors. Our experience with Trend Micro Smart Protection Suite, with XGen began with its free "Trend micro housecall" around 8 years before. The minuses - 1. It does seem to be a little more resource intensive vs. Spybot search and destroy 2. The absence of cookie cleaning and associated tiered options (the kind of cookies I want to retain or delete) is one big gap

Incentivized

I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.

Incentivized

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.

As previously mentioned, Webroot is struggling to compete. Specifically, it is struggling to show value when similar products are catching more and offer more complete packages for remediation as well. We have discontinued the use of Webroot in favor of offering more advanced protection tools by default to our contracted clients.

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• We have stopped multiple infections of ransomware from spreading.
• Lost some productivity when database crashed
• Updates tend to slow system down

Incentivized

• It has had a mostly positive impact as we have not had any breaches.
• The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again.

Incentivized