Trend Micro Smart Protection Suite, with XGen vs. Webroot Antivirus + Internet Security Complete (SecureAnywhere)

The best [way] for Trend Micro [Smart Protection Suite, with XGen] to stand out, would be to install it throughout the network, both computers and servers[.] I recommend this solution for both small companies and very large companies since currently the security of our data is very critical and many times the costs that they lead to when suffering from an attack are too high. [A] system like this is worth investing in.

Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you. If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.

Incentivized

• Provides better integration across multiple platforms.
• Automatic and re-settable time for scan.
• Includes a message security gateway for specific applications like Office 365 SharePoint.

Incentivized

• It is very lightweight. You dont even know it is running, yet it is always protecting the endpoint.
• It has protected us from various threats, including ransomware - even when wannacry was hitting companies everywhere.
• They have a good console with multiple provisioning options, so we were able to push it to everyone when we first started using it, and then include it as part of our deployment process going forward.

Incentivized

• Multiple agents for different pieces of the software and they don't talk.
• Mac install is super difficult and if I update the OS on a Mac it breaks the OS if Trend Micro Smart is not compatible with that version.
• Communication drops to the server randomly and has to work with tech support to get it working again.

Incentivized

• If there is no network connection to the cloud infrastructure, there will be no protection (drawback if there is no "layer 1" connection).
• Heuristics can only combat some viruses, so it probably needs more methods to combat different viruses.
• There are some instances where the server fails to push out (the server's fault), leaving a small fraction of users unprotected when they are set up for the first time.

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

We deployed the trial version of Trend Micro Smart Protection Suite, with XGen. The trial was applied to 3 users including one from accounts to check all angles. Considering the overall performance, as detailed in prior specifics, we found it to be a very close contended to Spybot-Search and Destroy, that we have been using since 10++ years. In fact, since the later does not have an andriod app, we are, most likely, shifting to this product after locating and evaluating 2-3 close competitors. Our experience with Trend Micro Smart Protection Suite, with XGen began with its free "Trend micro housecall" around 8 years before. The minuses - 1. It does seem to be a little more resource intensive vs. Spybot search and destroy 2. The absence of cookie cleaning and associated tiered options (the kind of cookies I want to retain or delete) is one big gap

Incentivized

I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.

Incentivized

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

1. Spybot-Search and Destroy does not have an andriod app - its definitely lagging behind here since a non-tech user like me would want a single brand for both - the computer and the smartphone 2. Spybot, on the other hand, has remarkable depth in pulling out the deepest malware - noted since 10++ years 3. Spybot is also relatively "lighter" for the computer and fits in extremely comfortably on windows 7 units with just 3GB RAM ("dumb terminals")!

Incentivized

I honestly have not put in enough research and time for alternative products to compare against Webroot. I don't think my opinion would be worth stating since I don't have a good comparison of apples to apples against other products.What continues to keep me interested in Webroot is just not the product - but the technology behind the product that makes Webroot a leading industry standard.

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• The product is worth the investment our organization made.
• Management is happy with the investment on the product.
• We also feel proud while communicating our security solutions to our clients.

Incentivized

• It has had a mostly positive impact as we have not had any breaches.
• The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again.

Incentivized