TouchBistro vs. Vend

For a small business like ours, it works very well, is very user friendly, but the cost to add more tablets so that we can keep one at the bar, one on the interior dining area and one on the outside dining area is difficult as they have to be iPads, and there is an additional cost to add another tablet for use on the floor

Incentivized

Vend was great fit for this dry cleaner/laundry that had high traffic volume with customers stopping in before and after work. Things need to be done quickly.

Incentivized

• Very fast transaction times; I do not need to wait for the credit slip printer to respond, it is almost instantaneous.
• I can add, delete, or modify menu items on the fly and in real time in literally a handful of seconds.
• TouchBistro provides an intuitive and easy way to check my tasting room’s metrics in real time from anywhere on the globe.
• My employees are able to access a customized menu of item modifiers and discounts very quickly and easily.

Incentivized

• Retail sales
• Inventory management
• Sales and promotions
• Reporting

Incentivized

• Online ordering can not be added on to once the customer arrives, can’t edit or change anything once placed
• Slow speed to place next order, and syncing with debit machines
• Frustrating that screen needs to be closed until payment goes through, hard in a very busy restaurant
• New updates always cause glitches in the system. The last update I now have drinks printing to my kitchen that never did before.
• Admin and servers not being able to do printouts
• Discounts not displaying on day printouts

Incentivized

• It would be nice to have alternate ways to adjust prices

Incentivized

It's an incredibly easy system to navigate both from a management perspective as well as a service member perspective.Training, programming items and inventory, day to day sales, processing payments, gathering reports and data, gift card sales and processing (with the exception of online for us) is easy and seamless.

First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses

Incentivized

Not much support needed but they were fast and helpful when it was.

Incentivized

Toast overall was a very impressive system. However being new to Canada I was hesitant to sign. Clover worked well with payment processing but was not a great system for sales and service. Square would repeatedly crash and miss payments, their customer service was terrible and took too much effort to have any corrective assistance. We went with TouchBistro because in all the restaurants I have worked in this has been a consistent system and was able to integrate with Moneris payments.

Vend is much more capable than Square POS for product management and inventory control. ShopKeep is fairly similar to Vend but is a more closed ecosystem with fewer third-party integrations and less frequent updates.

Incentivized

• The consistency of ordering with Touch Bistro has aged me money! From the customer to the person who takes the order to the person who makes the order and then back to the customer we have less room for error with Touch Bistro.
• It can be slow during large volume times, especially if a lot of my customers are laying with credit cards or gift cards.

Incentivized

• For a small business, it was important to keep the cost low

Incentivized