TMetric vs. When I Work

The product has improved a lot since they started. It's becoming more robust, and still simple with a lot of great features. The interface, although has room for improvement, is easy to use and quick to learn, providing a pleasant experience. It doesn't require the user to spend a lot of minutes editing form fields, and at the end of the day/week, you will have your report of work done.

Incentivized

I recommend When I Work to those companies that are looking for a way to manage work schedules and want to increase the productivity of all employees. This is an important platform that would bring excellent results to small, medium and large companies. This is a constant monitoring system which allows employees to complete their tasks in the indicated time, When I Work sends automated alerts when an employee is not complying with their tasks and this allows us to know exactly the productivity we are having in each one of the sectors. It is an excellent platform for planning and administration of working hours, it has a very easy-to-use UI that allows schedules to be easily managed. Without a doubt, When I Work would be a perfect implementation for any sector or company, since it has a lot of potential to collect exact data on compliance with working hours.

Incentivized

• Tracking time spent by a person or a group on a project
• View report of time spent by a team in different tasks

Incentivized

• When I Work allowed me to color-code each employee's schedule.
• When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.

Incentivized

• We use the integration with Zapier to connect our calendars to TMetric, and there is some limitation in that only one set of default settings (task, project) can be applied.

• Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
• Understanding their charges is a pain. I still don't know what I am paying for.
• If you are being overcharged, they don't care; they keep you on billing for something in a group.

Incentivized

It's a powerful tool for employee management and intuitive to use.

Incentivized

I think usability is where this product really shines. It just plain works. It's snappy, intuitive, and gets the job done. It is incredibly easy to use with a color-coded tagging system. It very clearly details out your breaks VS billable time, and gives you detailed reports that are useful when talking with clients and/or meeting with stakeholders.

Incentivized

While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.

Incentivized

During 4 years, we have not needed much support, but when we did, the responses were fast and effective (although not always written in the most comprehensible English).

Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.

Incentivized

Make certain your team knows how to turn off alerts and utilise the system.

Incentivized

We required the 3 fields to be entered: project, task and activity - with links to related software (in GitHub). When we last evaluated, in 2018, only TMetric enables us to configure these with sufficient granularity for our needs.

When I Work seemed a bit easier to implement for our team and employees. When I Work had all the things we needed without a lot of the bells and whistles that we wouldn't really utilize. When I Work was also a bit more affordable for our budget. Overall, it was the better choice.

Incentivized

• Fantastic time reporting means increased knowledge of project health and quarterly projections.
• It gives detailed reports on your daily workflow.
• It allows our developers to be accurate on their time entries. This tool even syncs with both Jira and Trello!

Incentivized

• Compared to what I've used before, When I Work allows you to interact with your staff more than other scheduling apps.
• Though I don't know the cost, I was told it was cheaper than it's counterparts.
• The app doesn't have all of the features as the full website, but it's pretty close.

Incentivized