Tidio vs. WATI.io

Tidio

WATI.io

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Tidio	Score 8.6 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$0 life time
WATI.io	Score 8.9 out of 10	N/A	WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.	$49 per month

Pricing

Tidio

WATI.io

Editions & Modules

Free: $0
life time
Starter: $29
per month
Growth: $59
per month
Plus: $749
per month
Premium: $2999
per month

Standard: $49
per month
Professional: $98
per month

Offerings

Pricing Offerings
Tidio	WATI.io
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.

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More Pricing Information

Community Pulse
	Tidio	WATI.io

Features

Tidio

WATI.io

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Tidio 7.0 Ratings 17% below category average	WATI.io - Ratings
Chat history and transcripts	7.00 Ratings	00 Ratings
Chat reporting	7.00 Ratings	00 Ratings
Chat and web analytics	7.00 Ratings	00 Ratings

Best Alternatives
	Tidio	WATI.io
Small Businesses	Front Score 7.2 out of 10	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Dialpad Support Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Verint Community Score 9.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Tidio	WATI.io
Likelihood to Recommend	9.0 (0 ratings)	8.0 (0 ratings)

User Testimonials
	Tidio	WATI.io
Likelihood to Recommend	It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review	If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io. Incentivized Verified User Anonymous Read full review
Pros	Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review	Segmented campaigns. Easy to access documents for developers. Integrations with other tools. Incentivized Verified User Anonymous Read full review
Cons	Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review	Open marketplace for integrations. Inclusion of the social platforms like Facebook, LinkedIn & Instagram. Incentivized Verified User Anonymous Read full review
Alternatives Considered	While HubSpot focuses on all marketing/sales/lead gen efforts, Tidio is a more specialized product. Incentivized Taylor Hicks Creative Strategist Read full review	Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io. Incentivized Verified User Anonymous Read full review
Return on Investment	Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review	Quick setup gave us good advantage. Easy to use, no need of any technical knowledge. Incentivized Verified User Anonymous Read full review
ScreenShots	Tidio Screenshots