TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Tidio

    Score8.8 out of 10
    N/ATidio is a live chat app powered by a chatbot and that comes with mailing features.

    $0

    per month

    Userlike

    Score8.2 out of 10
    Mid-Size Companies (51-1,000 employees)
    Userlike is software for live chat and customer messaging that gives businesses a central inbox for messages from various channels like Website-Chat, WhatsApp, Facebook Messenger, Instagram, and SMS. To generate more leads, its Website Messenger offers features like canned messages, file sharing, voice messages and video calls including screen sharing. Their solution also allows creating AI chatbots, smart FAQ pages and interactive contact forms to automate customer…

    $37

    per month

    Pricing
    TidioUserlike
    Editions & Modules
    Free
    $0
    life time
    Starter
    $29
    per month
    Growth
    $59
    per month
    Plus
    $749
    per month
    Premium
    $2999
    per month
    Free
    $0
    1 Operator, 1 Chat Widget, unlimited chats
    Team
    $90
    per month
    Corporate
    $290
    per month
    Flex
    upon request
    per month
    Offerings
    Pricing Offerings
    TidioUserlike
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.Userlike has a Freemium business model. You don't need to enter your billing info to register. Once you register, you get 14 days of trial to test the Premium version, after which your account automatically switches to Free. You can then choose to upgrade to Premium, or continue rolling with the Free version.
    More Pricing Information
    Features
    TidioUserlike
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Tidio and Userlike
    Feature
    Tidio
    7.0
    1 Ratings
    17% below category average
    Userlike
    -
    Ratings
    Chat history and transcripts7.01 Ratings00 Ratings
    Chat reporting7.01 Ratings00 Ratings
    Chat and web analytics7.01 Ratings00 Ratings
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    TidioUserlike
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    AWS Chatbot
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    User Ratings
    TidioUserlike
    Likelihood to Recommend
    9.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    TidioUserlike
    Likelihood to Recommend
    Tidio
    Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
    Incentivized
    Read full review
    Userlike
    No answers on this topic
    Pros
    Tidio
    • Very intuitive interface and management.
    • Scalable plans that don't require me to purchase features I don't need.
    • Super simple chat bot administration.
    Incentivized
    Read full review
    Userlike
    No answers on this topic
    Cons
    Tidio
    • Unable to ban visitors by site referrer (spam sites)
    • Chatbot conditional logic could be a bit simpler/cleaner
    • Occasional issues with the desktop app (in browser never gives us trouble though)
    Incentivized
    Read full review
    Userlike
    No answers on this topic
    Alternatives Considered
    Tidio
    Incentivized
    Read full review
    Userlike
    No answers on this topic
    Return on Investment
    Tidio
    • Helped us get new deals from site visitors
    • Helped us get renewals from current clients
    Incentivized
    Read full review
    Userlike
    No answers on this topic
    ScreenShots

    Tidio Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Userlike Screenshots

    Screenshot of The Website MessengerScreenshot of ChatbotsScreenshot of Messaging ChannelsScreenshot of The Message CenterScreenshot of Video CallsScreenshot of Data privacy & GDPR