HelpCrunch vs. Tidio

Tidio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HelpCrunch	Score 8.3 out of 10	N/A	All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.	$12 per month
Tidio	Score 8.6 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$0 life time

Pricing

HelpCrunch

Tidio

Editions & Modules

Basic - Live chat: $12.00
per month
Premium - Live chat: $21.00
per month
Basic - Live chat+Emails: $25.00
per month
Premium - Live chat+Emails: $43.00
per month

Free: $0
life time
Starter: $29
per month
Growth: $59
per month
Plus: $749
per month
Premium: $2999
per month

Offerings

Pricing Offerings
HelpCrunch	Tidio
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.

More Pricing Information

Community Pulse
	HelpCrunch	Tidio

Features

HelpCrunch

Tidio

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	HelpCrunch - Ratings	Tidio 7.0 Ratings 17% below category average
Chat history and transcripts	00 Ratings	7.00 Ratings
Chat reporting	00 Ratings	7.00 Ratings
Chat and web analytics	00 Ratings	7.00 Ratings

Best Alternatives
	HelpCrunch	Tidio
Small Businesses	Gist Score 9.5 out of 10	Front Score 7.2 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HelpCrunch	Tidio
Likelihood to Recommend	8.0 (0 ratings)	9.0 (0 ratings)
Support Rating	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	HelpCrunch	Tidio
Likelihood to Recommend	HelpCrunch is well suited when you need to provide support to your customers, generate leads and answer questions to drive sales. I cannot think of a situation where it may not be suitable but it is definitely more suitable for the B2C segment. SK Shahid Khan Founder Read full review	It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Pros	Affordable pricing Great customer support Useful features Verified User Anonymous Read full review	Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	It needs additional training resources. End user support is not the greatest. Incentivized Verified User Anonymous Read full review	Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review
Support Rating	Always available, very knowledgeable, faster resolution. SK Shahid Khan Founder Read full review	No answers on this topic
Alternatives Considered	It is much better than most alternatives available. After doing an initial evaluation with competing solutions, this ended up checking most boxes covering [the] majority of used cases. Incentivized Verified User Anonymous Read full review	While HubSpot focuses on all marketing/sales/lead gen efforts, Tidio is a more specialized product. Incentivized Taylor Hicks Creative Strategist Read full review
Return on Investment	Only been using it for a few weeks so I can't give an exact amount relating to ROI, however, I have noticed a 20% increase in interactions with website visitors AS Alan Smith Owner & Operator Read full review	Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review
ScreenShots	HelpCrunch Screenshots	Tidio Screenshots