TIBCO® BPM Enterprise vs. Verint Case Management Professional [Citizen Engagement]

It is well suited for high-level analytics or real-time integration among multiple applications. But it's powerful and over complicated and expensive for most small and midsize BPM projects. BPM is used for visual data discovery. It also has two stream analytics CEP Platforms. It offers high-level real-time analytics and operational intelligence.

Incentivized

So it's definitely well suited for government. That was the framework for it, but again, it can be utilized by anybody. It's a case management system that has a very powerful form tool that can be very flexible and incorporated to anything as we've used it in that form.

Incentivized

• Assign work items to set of users. You can assign work to users based on the groups they belong to in the org model or by their position.
• Manage user access and privileges, each set of users can perform a set of tasks based on their privileges and we can also restrict the actions for each level of users.
• Escalating work items: A user can escalate a work item to a senior user and the matter can be progressed to another level or get closed straight away. The life cycle of work items is stored in the database where it gets reflected in Spotfire reports.

Incentivized

• The TIBCO ActiveMatrix BPM 4.0 platform could improve in process management that implements a large amount of data management.
• Improve the business growth management of the company that decides to make use of the product.
• By providing graphical tools that analyze the performance of growth and maintenance of processes.
• Improve the audit and logging system.

Incentivized

Amazing product with unlimited uses

Incentivized

Such a BPM sw is amazing and usefull. You have a gret visibility in design and development phase.

Incentivized

Because our support team is always available also for development suggestions.

Incentivized

Support has been strong. Quick answers most times and when the answer isn't quick communication has been great.

Incentivized

I selected TIBCO ActiveMatrix BPM because for me it is a fantastic and powerful product that permits me to easily implement complex business processes and offers many tools for monitoring, troubleshooting, and administration. In this product there is all that is needed when you must model a complex business scenario and you must provide a simple mechanism for resubmitting

Incentivized

So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms are used for, is to collect the data from the citizen and then creates a case.

Incentivized

• TIBCO BPM has improved efficiency for our organization, it enables our organization to determine what areas of a project appear to be lacking.
• It enables the best collaboration since our employees understand what to do, including how to respond in unusual circumstances and manage scope.
• With the TIBCO BPM Tool taking care of process routing, management, and execution, our organization can focus on core areas and increase productivity.

Incentivized

• We have been able to use the platform to handle non contact centre workflows.

Incentivized