Verint Case Management Professional [Citizen Engagement]

Verint Case Management Professional [Citizen Engagement]

Verint Case Management Professional [Citizen Engagement]

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Verint Case Management Professional [Citizen Engagement]	Score 8.1 out of 10	N/A	Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The…	N/A

Pricing

Verint Case Management Professional [Citizen Engagement]

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Verint Case Management Professional [Citizen Engagement]
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Verint Case Management Professional [Citizen Engagement]
Considered Both Products	Verint Case Management Professional [Citizen Engagement] CH Chris Hobden Systems Analyst Chose Verint Case Management Professional [Citizen Engagement] So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms … Incentivized Helpful?

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User Ratings
	Verint Case Management Professional [Citizen Engagement]
Likelihood to Recommend	9.1 (1 ratings)
Likelihood to Renew	9.1 (1 ratings)
Support Rating	9.1 (1 ratings)

User Testimonials
	Verint Case Management Professional [Citizen Engagement]
Likelihood to Recommend	Verint So it's definitely well suited for government. That was the framework for it, but again, it can be utilized by anybody. It's a case management system that has a very powerful form tool that can be very flexible and incorporated to anything as we've used it in that form. Incentivized CH Chris Hobden Systems Analyst Read full review
Likelihood to Renew	Verint Amazing product with unlimited uses Incentivized CH Chris Hobden Systems Analyst Read full review
Support Rating	Verint Support has been strong. Quick answers most times and when the answer isn't quick communication has been great. Incentivized CH Chris Hobden Systems Analyst Read full review
Alternatives Considered	Verint So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms are used for, is to collect the data from the citizen and then creates a case. Incentivized CH Chris Hobden Systems Analyst Read full review
Return on Investment	Verint We have been able to use the platform to handle non contact centre workflows. Incentivized CH Chris Hobden Systems Analyst Read full review
ScreenShots	Verint Case Management Professional [Citizen Engagement] Screenshots