TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Tellephant

    N/AN/ATellephant helps businesses to leverage the WhatsApp Business API to automate Sales, Marketing, and Customer Support on WhatsApp, with Tellephant’s Conversational Commerce Suite.

    $99

    per month

    Yellow.ai

    Score8.3 out of 10
    N/Ayellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.N/A
    Pricing
    TellephantYellow.ai
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    TellephantYellow.ai
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDiscount for annual pricing.Contact vendor for pricing information.
    More Pricing Information
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    TellephantYellow.ai
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    Score8.6 out of 10
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    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TellephantYellow.ai
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    TellephantYellow.ai
    Likelihood to Recommend
    Tellephant
    No answers on this topic
    Yellow.ai
    I guess well suited for all kinds of use cases, scenarios across the industry, geography, businesses, etc.
    Incentivized
    Read full review
    Pros
    Tellephant
    No answers on this topic
    Yellow.ai
    • Web integrated chat bot
    • WhatsApp bot
    • Good support from YM team
    • Transparent dashboard for analysis
    Incentivized
    Read full review
    Cons
    Tellephant
    No answers on this topic
    Yellow.ai
    • Shopping features in bot
    • pricing
    • app integration
    Incentivized
    Read full review
    Alternatives Considered
    Tellephant
    No answers on this topic
    Yellow.ai
    The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines.
    Incentivized
    Read full review
    Return on Investment
    Tellephant
    No answers on this topic
    Yellow.ai
    • Chatbot is another touch point for customer to do servicing of their loan.
    • The following are the benefits for the customers.
    • Avoid long wait times to reach agent.
    • Get quick and reliable and up to date information.
    • Easy and guided self-service journey.
    • Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot.
    • 24 X 7 availability.
    • Increased customer satisfaction.
    • Reduction in customer support manpower.
    Incentivized
    Read full review
    ScreenShots