SurveySparrow vs. Working Feedback

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SurveySparrow
Score 9.0 out of 10
N/A
SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.
$19
per month 5000 Responses
Working Feedback
Score 0.0 out of 10
N/A
Working Feedback is a practice feedback based service headquartered in Shedfield, Hampshire. The service is used to collect feedback, and also helps get feedback noticed by using Google optimisation, developing feeds to an associated practice website, and social media.
$79
per month Up to 1,000 email feedback requests per month
Pricing
SurveySparrowWorking Feedback
Editions & Modules
Basic
$19
per month 5000 Responses
Essentials
$49
per month 15000 responses
360 Assessments Basic
$59
Per Subject Billed Yearly For upto 100 Subjects
Business
$99
per month 100000 responses
CX Basic
$199
per month 100000 responses
Classic
£79
per month Up to 1,000 email feedback requests per month
Feedback Plus
£89
per month Up to 2,000 email feedback requests per month
Bespoke
£158
per month Up to 5,000 email feedback requests per month
GO Exclusive
Custom
Offerings
Pricing Offerings
SurveySparrowWorking Feedback
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
SurveySparrowWorking Feedback
User Ratings
SurveySparrowWorking Feedback
Likelihood to Recommend
10.0
(0 ratings)
-
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
SurveySparrowWorking Feedback
Likelihood to Recommend
From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
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Pros
  • Creates customized questions
  • Multiple options for answering survey
  • You can add your company's logo so that the survey seems more authentic
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Cons
  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
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Usability
User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
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Support Rating
The support team is just a call away and also provides email support.
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Alternatives Considered
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Return on Investment
  • Very simple and intuitive interface.
  • Easy to set-up and use - pays off quickly.
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ScreenShots