TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SurveySparrow

    Score9 out of 10
    N/ASurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.

    $19

    per month 5000 Responses

    Value on Board

    N/A
    Mid-Size Companies (51-1,000 employees)
    Go-to-market Research & Analytics tool based on the Value Proposition Design methodology, which automatically creates & evaluates a chat survey. It shows the user the highest needs of their target audience in order of importance and helps define the niche. Ready-to-use platform incorporating Value Proposition Design's principles to gain customer insights in a structured way. Automatic analytics - based on customer insights the system analyzes the…

    $1.20

    one-time fee

    Pricing
    SurveySparrowValue on Board
    Editions & Modules
    Basic
    $19
    per month 5000 Responses
    Essentials
    $49
    per month 15000 responses
    360 Assessments Basic
    $59
    Per Subject Billed Yearly For upto 100 Subjects
    Business
    $99
    per month 100000 responses
    CX Basic
    $199
    per month 100000 responses
    Strategic ninja
    $1.199
    one-time fee
    Innovator
    $199
    one-time fee
    Pro
    $599
    one-time fee
    Offerings
    Pricing Offerings
    SurveySparrowValue on Board
    Free Trial
    YesNo
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsPricing depends on the number of responses.
    More Pricing Information
    Best Alternatives
    SurveySparrowValue on Board
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    Qualtrics
    Score7.1 out of 10
    Medium-sized Companies
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    Qualtrics
    Score7.1 out of 10
    Enterprises
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    Qualtrics
    Score7.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SurveySparrowValue on Board
    Likelihood to Recommend
    10.0
    (3 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SurveySparrowValue on Board
    Likelihood to Recommend
    SurveySparrow
    Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
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    VALUE BASED SOLUTIONS KORLÁTOLT FELELŐSSÉGŰ TÁRSASÁG
    No answers on this topic
    Pros
    SurveySparrow
    • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
    • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
    • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
    • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
    • Customer support is very responsive.
    Incentivized
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    VALUE BASED SOLUTIONS KORLÁTOLT FELELŐSSÉGŰ TÁRSASÁG
    No answers on this topic
    Cons
    SurveySparrow
    • Add custom CSS for Premium plan.
    Incentivized
    Read full review
    VALUE BASED SOLUTIONS KORLÁTOLT FELELŐSSÉGŰ TÁRSASÁG
    No answers on this topic
    Usability
    SurveySparrow
    User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
    Read full review
    VALUE BASED SOLUTIONS KORLÁTOLT FELELŐSSÉGŰ TÁRSASÁG
    No answers on this topic
    Support Rating
    SurveySparrow
    The support team is just a call away and also provides email support.
    Read full review
    VALUE BASED SOLUTIONS KORLÁTOLT FELELŐSSÉGŰ TÁRSASÁG
    No answers on this topic
    Alternatives Considered
    SurveySparrow
    We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
    Incentivized
    Read full review
    VALUE BASED SOLUTIONS KORLÁTOLT FELELŐSSÉGŰ TÁRSASÁG
    No answers on this topic
    Return on Investment
    SurveySparrow
    • Very simple and intuitive interface.
    • Easy to set-up and use - pays off quickly.
    Incentivized
    Read full review
    VALUE BASED SOLUTIONS KORLÁTOLT FELELŐSSÉGŰ TÁRSASÁG
    No answers on this topic
    ScreenShots

    Value on Board Screenshots

    Screenshot of Buyer's profile OverviewScreenshot of Board viewScreenshot of Chat survey basic builderScreenshot of Chatbot runningScreenshot of Solution Map OverviewScreenshot of Solution Map Product details