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Surfboard vs. Kronos Workforce Dimensions / UKG Dimensions (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Surfboard

    N/AN/ASurfboard headquartered in London offers tools for customer service teams to provide betterservice while improving team culture. Surfboard builds schedules to ensure users are on track to hit service targets while also working to reduce fatigue by rotating surfers to different tasks throughout the day. Users can create and customise activities for everything the user's team works on, from service to admin and development. Surfboard does the hard work to schedule activities at the right time to…

    $15

    per month per seat

    Kronos Workforce Dimensions / UKG Dimensions (discontinued)

    Score7.9 out of 10
    N/AKronos Workforce Dimensions, later UKG Dimensions was a solution used to automate critical workforce processes such as timekeeping, scheduling, and leave management. The product has been discontinued, and is no longer available for purchase.N/A
    Pricing
    SurfboardKronos Workforce Dimensions / UKG Dimensions (discontinued)
    Editions & Modules
    Starters
    £15
    per month per seat
    Scalers
    £25
    per month per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    SurfboardKronos Workforce Dimensions / UKG Dimensions (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    SurfboardKronos Workforce Dimensions / UKG Dimensions (discontinued)
    Considered Both Products
    Surfboard
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    32 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    23 Answers
    Happy with the feature set
    No answers on this topic
    94%
    Happy with the feature set
    30 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    71%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    No answers on this topic
    60%
    Implementation went as expected
    18 Answers
    User Ratings
    SurfboardKronos Workforce Dimensions / UKG Dimensions (discontinued)
    Likelihood to Recommend
    -
    (0 ratings)
    7.1
    (32 ratings)
    Usability
    -
    (0 ratings)
    6.9
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    SurfboardKronos Workforce Dimensions / UKG Dimensions (discontinued)
    Likelihood to Recommend
    Surfboard
    No answers on this topic
    Discontinued Products
    UKG Dimensions will work well with a company size of [fewer] than 10,000 employees. Once you hit over 10K, you start to notice that batch jobs will time out, clocks will perform slower or become unresponsive requiring manual restarts and the employee demographic will take hours to complete. Will the vendor has on their roadmap to increase the performance of the product, it is not at that point.
    Incentivized
    Read full review
    Pros
    Surfboard
    No answers on this topic
    Discontinued Products
    • rule analysis- the rule analysis in this product is much cleaner and easy to follow compared to WFC
    • The level of granularity on FAPs is very helpful for configuring access compared to other platforms
    • UI is very easy to follow and intuitive
    Incentivized
    Read full review
    Cons
    Surfboard
    No answers on this topic
    Discontinued Products
    • You got to have a solution for employees with multiple jobs
    • Need to allow customers to easily access your integration technology
    • Your business structure is too restrictive and making the application far less flexible
    • Your professional service team needs a lot of improvement, especially in the execution part
    • Need to have a proven and working interface for business structure automation.
    Incentivized
    Read full review
    Usability
    Surfboard
    No answers on this topic
    Discontinued Products
    UKG Dimensions is very user-friendly from an employee and supervisor standpoint. It is very robust on an admin level and can get complicated; however, you can do so many things with it that is outweighs the complexity. The security for UKG Dimensions needs to be revamped however. It is very cumbersome and not user-friendly.
    Incentivized
    Read full review
    Support Rating
    Surfboard
    No answers on this topic
    Discontinued Products
    • Kronos Workforce Dimensions a new product, and it has a lot of scope for improvement, with future releases. One of the best tools to perform time tracking.
    • Their support team is very knowledgeable, and their SLA's are pretty tight. Any query raised would be addressed in a few hours.
    • Timeclock configuration can be complicated; however, their support team knows the processes and guidelines.
    Incentivized
    Read full review
    Alternatives Considered
    Surfboard
    No answers on this topic
    Discontinued Products
    No answers on this topic
    Return on Investment
    Surfboard
    No answers on this topic
    Discontinued Products
    • It is neutral. We enjoy having somewhat of a seamless system between HR, PR, and timekeeping.
    • When a person uses the Reset Password link, the system sends the user an email with a link to set their password. Then when the person logs in with their new password, the system forces the user to change their password a second time. This second password change is unnecessary and creates confusion.
    Incentivized
    Read full review
    ScreenShots

    Kronos Workforce Dimensions / UKG Dimensions (discontinued) Screenshots

    Screenshot of Home Screen Overtime Data ViewScreenshot of Home Screen Overtime Data ViewScreenshot of Control Center Recommendations