Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…
$139
per month per user
SuperOps.ai
Score7.6 out of 10
N/A
SuperOps.ai is a PSA-RMM platform powered by automation and made for modern-age MSPs. It includes features like asset, policy, patch and client management. SuperOps.ai aims to build a next-gen MSP platform. The platform also helps MSPs manage their clients, projects and IT documents from a single place.
$59
per month per user
Pricing
Atera
SuperOps.ai
Editions & Modules
MSP - Pro
$129
per month (billed annually) per user
IT Department - Professional
$149
per month (billed annually) per user
MSP - Growth
$179
per month (billed annually) per user
IT Department - Expert
$189
per month (billed annually) per user
MSP - Power
$209
per month (billed annually) per user
IT Department - Master
$219
per month (billed annually) per user
Standard (PSA only)
$59
per month per user
Standard (RMM only)
$79
per month per user
PRO (Unified Basic )
$99
per month per user
Super (Unified Advanced)
$129
per month per user
Offerings
Pricing Offerings
Atera
SuperOps.ai
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
Unlimited devices.
—
More Pricing Information
Community Pulse
Atera
SuperOps.ai
Considered Both Products
Atera
No answer on this topic
SuperOps.ai
Verified User
Chose SuperOps.ai
We initially thought SuperOps.ai would be a solid choice, but we were wrong. Compared to other platforms, in my opinion, it lacks reliability, has frequent downtime, and provides poor customer support. We selected it based on promising features, but in reality, in my …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
No answers on this topic
Delivers good value for the price
No answers on this topic
No answers on this topic
Happy with the feature set
No answers on this topic
No answers on this topic
Lived up to sales and marketing promises
No answers on this topic
No answers on this topic
Implementation went as expected
No answers on this topic
No answers on this topic
Features
Atera
SuperOps.ai
Application Performance Management
Comparison of Application Performance Management features of Atera and SuperOps.ai
Feature
Atera
10.0
1 Ratings
31% above category average
SuperOps.ai
-
Ratings
Virtualization monitoring
10.01 Ratings
00 Ratings
IT Asset Discovery
10.01 Ratings
00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Atera and SuperOps.ai
Feature
Atera
9.4
112 Ratings
24% above category average
SuperOps.ai
9.0
1 Ratings
19% above category average
Remote monitoring
8.8111 Ratings
9.01 Ratings
Network device monitoring
9.098 Ratings
00 Ratings
Activity Monitoring
10.01 Ratings
00 Ratings
Management Tasks
Comparison of Management Tasks features of Atera and SuperOps.ai
Feature
Atera
8.9
111 Ratings
18% above category average
SuperOps.ai
9.5
1 Ratings
24% above category average
Patch Management
8.2110 Ratings
10.01 Ratings
Policy-based automation
7.696 Ratings
9.01 Ratings
Remote Access
Comparison of Remote Access features of Atera and SuperOps.ai
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Atera's remote monitoring feature is one of it's best features. The laptops and servers we used it on responded quickly to our administrative task requests and made our work light. We were able to increase the resources, manage patches, windows updates and quite a few other tasks remotely and that too 24×7.
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
