Strikedeck (discontinued) vs. SuccessGuardian

The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined. The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product.

Incentivized

• Pulls in Outlook information - this allows me to understand my calendar for a specific client in any given week.
• Pulls in JIRA information.
• Scores client health.

Incentivized

• Sending generic emails to the selective contacts and provide stats on when the email was read
• Difficult to create product specific relationships to capture additional details at the product level. This may be possible but it wasn't setup at my workplace.

Incentivized

Strikedeck is [an] easy system to use. We did not have to subject the team to detailed training to start using the product. Simple introduction session was good enough. The custom reporting module is something [that] needs some training to get used to but otherwise, the system is intuitive and easy to use.

Incentivized

The Customer Success support is outstanding. Regular meetings, responsive, knowledgeable, helpful, etc. Can't say enough!

Incentivized

The lower price was why we went with Strikedeck over Gainsight or Totango.

Incentivized

• It has a return base on less wasted time tracking useful information on customers
• Reduces wasted time on tasks that can be automated

Incentivized