Oracle Hospitality - MICROS POS vs. Squirrel POS

In my experience, there has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.

• Micros' hardware has above average longevity, so long as you don't have a touchscreen in the kitchen.
• Micros has a number of companies that allow integration into the POS, allowing you to add on pieces as you see fit.

Incentivized

• Difficult to learn "coding" screen setup.
• Outdated back of house operating system.
• Hardware space - We always seem to run out of space on our back of house computer due to the size of the MICROS files.
• Customer service is subpar. Reps on the phone never seem to know who I need to be transferred to to resolve my issue.
• Hold time on customer service phone line. Every time I've called MICROS for help the call never takes less than 30+ minutes.
• Customer service operations consistency. There's always a different solution for an issue when I call.

Incentivized

CenterEdge is the point of sale we replaced 5 years ago and it was not by choice. I could get into specifics as to why the change was made to Micros but for our type of business, it is just not a good fit. I've said this countless times and I will say it again, Micros is great for restaurants and bars just not for our business model. If you have one of those types of businesses where you just sell food and drink, go for it! But if you need something that will tie multiple attractions, food and beverage, and entertainment into one point of sale. Look elsewhere like CenterEdge, which I have reviewed on here and is great for FECs. We have moved back to as it works with our type of business.

Incentivized

• Moderate cost; less experience than our previous software Peachworks
• Streamlined integration from 2 programs to one
• Entering employee information is easy and quick
• Payroll reporting and fixing errors is easy and quick

Incentivized