TrustRadius

Worldpay from FIS vs. Square Payments

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Worldpay from FIS
Score 8.9 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
Square Payments
Score 0.0 out of 10
N/A
A solution that enables users to accept payments securely from an eCommerce site with an online payments APIs (payment gateway) and customizable payment form. It features end-to-end encryption, so that customer’s payment data never touches the user's servers or devices. Square states the platform processes millions of payments every day, as they work directly with multiple networks and acquirers.N/A
Pricing
Worldpay from FISSquare Payments
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Worldpay from FISSquare Payments
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Worldpay from FISSquare Payments
Features
Worldpay from FISSquare Payments
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Worldpay from FIS
8.8
1 Ratings
19% above category average
Square Payments
-
Ratings
Fraud Detection9.01 Ratings00 Ratings
Billing and Invoicing Support8.01 Ratings00 Ratings
Global Support9.01 Ratings00 Ratings
Payment Form Acceptance9.01 Ratings00 Ratings
Best Alternatives
Worldpay from FISSquare Payments
Small Businesses
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Score 9.3 out of 10
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Score 9.3 out of 10
Medium-sized Companies
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Score 9.3 out of 10
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Score 9.3 out of 10
Enterprises
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Score 8.5 out of 10
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Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Worldpay from FISSquare Payments
Likelihood to Recommend
9.0
(8 ratings)
-
(0 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Worldpay from FISSquare Payments
Likelihood to Recommend
FIS
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
Heather Frick | TrustRadius Reviewer
Heather Frick
Bookkeeper
Read full review
Block, Inc (Square)
No answers on this topic
Pros
FIS
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
Verified User
Anonymous
Read full review
Block, Inc (Square)
No answers on this topic
Cons
FIS
  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
Verified User
Anonymous
Read full review
Block, Inc (Square)
No answers on this topic
Likelihood to Renew
FIS
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
Heather Frick | TrustRadius Reviewer
Heather Frick
Bookkeeper
Read full review
Block, Inc (Square)
No answers on this topic
Usability
FIS
Easy! Easy! Easy!
Stephanie Smith | TrustRadius Reviewer
Stephanie Smith
PRACTICE MANAGER
Read full review
Block, Inc (Square)
No answers on this topic
Support Rating
FIS
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
Verified User
Anonymous
Read full review
Block, Inc (Square)
No answers on this topic
Alternatives Considered
FIS
ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
CC
Read full review
Block, Inc (Square)
No answers on this topic
Return on Investment
FIS
  • Positive- More clients are enticed to use World Pay when they hear the benefits.
  • Negative- Customer service lacks so our clients tend to complain about that.
  • Negative- Rates can be a little high depending if client is currently using a local bank.
Verified User
Anonymous
Read full review
Block, Inc (Square)
No answers on this topic
ScreenShots