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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Worldpay from FIS

    Score8.9 out of 10
    N/AWorldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
    Pricing
    Worldpay from FIS
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Worldpay from FIS
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Worldpay from FIS
    Considered Both Products
    FIS
    Chose Worldpay from FIS
    We looked at using Authorize.Net and we went with Worldpay because it was most similar to our US backend. If we started from scratch, we would have harmonized and done both US and international on the same gateway as it would have simplified our overall landscape from …
    Incentivized
    Chose Worldpay from FIS
    I have not used any other products like World Pay before.
    Incentivized
    Chose Worldpay from FIS
    As our payment gateway, Authorize.Net allowed us to adjust the settings for which customer information we want to verify before the transaction is approved. None of those options are available on WorldPay and they act like we're idiots for even asking. As a result, we've seen a …
    Incentivized
    Chose Worldpay from FIS
    ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
    Incentivized
    Chose Worldpay from FIS
    Vantiv provides many more options in the way of reporting than Authorize.Net and Paypal. Vantiv also lets you link multiple accounts to one login, which saves a lot of time. I would say that Vantiv's website is less reliable than that of Authorize.Net or Paypal, which can be …
    Incentivized
    Chose Worldpay from FIS
    We have been using Vantiv for years, and have added other online payment options for other applications as needed. Some payment options are geared more toward donations, others are for mobile payments, others can do a little of both. Vantiv is what we use strictly for our …
    Incentivized
    Key User Insights
    Would buy again
    57%
    Would buy again
    4 Answers
    Delivers good value for the price
    57%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    57%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    40%
    Lived up to sales and marketing promises
    2 Answers
    Implementation went as expected
    50%
    Implementation went as expected
    3 Answers
    Features
    Worldpay from FIS
    Payment Gateways
    Comparison of Payment Gateways features of Worldpay from FIS
    Feature
    Worldpay from FIS
    8.8
    1 Ratings
    19% above category average
    Fraud Detection9.01 Ratings
    Billing and Invoicing Support8.01 Ratings
    Global Support9.01 Ratings
    Payment Form Acceptance9.01 Ratings
    Best Alternatives
    Worldpay from FIS
    Small Businesses
    Apple Pay
    Score9.3 out of 10
    Medium-sized Companies
    Payoneer
    Score8.1 out of 10
    Enterprises
    Checkout.com
    Score8.5 out of 10
    All AlternativesView all alternatives
    User Ratings
    Worldpay from FIS
    Likelihood to Recommend
    9.0
    (8 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    Support Rating
    5.0
    (1 ratings)
    User Testimonials
    Worldpay from FIS
    Likelihood to Recommend
    FIS
    Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
    Incentivized
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    Pros
    FIS
    • It has broad support for networks and software solution.
    • It is fairly easy to implement and configure.
    • Has good technical support when you have the proper contact.
    Incentivized
    Read full review
    Cons
    FIS
    • In my experience, Some of the WORST tech support/customer service I've ever experienced
    • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
    • Duplicate charges
    • Fraud controls are weak and (for gift cards) cost extra for dubious protection
    • It took them over a month (and constant badgering) to give us a copy of our contract
    • The system crashes quite a bit, leaving our locations without any ability to charge customers
    • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
    Read full review
    Likelihood to Renew
    FIS
    As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
    Incentivized
    Read full review
    Usability
    FIS
    Easy! Easy! Easy!
    Incentivized
    Read full review
    Support Rating
    FIS
    Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
    Incentivized
    Read full review
    Alternatives Considered
    FIS
    ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
    Read full review
    Return on Investment
    FIS
    • Positive- More clients are enticed to use World Pay when they hear the benefits.
    • Negative- Customer service lacks so our clients tend to complain about that.
    • Negative- Rates can be a little high depending if client is currently using a local bank.
    Incentivized
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    ScreenShots