Splunk Cloud Platform vs. Splunk IT Service Intelligence (ITSI)

I will highly recommend this software because using Splunk
Cloud has helped us become more proactive about handling our security concerns
and better manage our environment. It is one of the finest security software
that is easy to use and also provides analytics. It has excellent features like
creating dashboard security and managing features etc. So you must give it a try once!

Incentivized

[Splunk IT Service Intelligence (ITSI)] is well suited when you have a system that you want to visualize, and then layer in information from many different sources. This will allows ITSI to intelligently create alerts based on the system as a whole vs the individual components. In some cases, a simple splunk dashboard would really suffice over using ITSI. Teams deploying ITSI should really understand the use cases and consider using simple dashboards where they make sense, and use ITSI for topological views.

Incentivized

• With Splunk Cloud you get the advantage of moving from POC to Production in a matter of days rather than in months allowing the Business to gain a lot.
• Takes you away from managing infrastructure/administration, allows saving time & money. Reduce the overall TCO (Total Cost of Ownership)
• Move from Reactive to Proactive Monitoring
• Highly secure environment at your finger-tips

Incentivized

• Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
• Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
• Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.

Incentivized

• Some of their more advanced features, like ITSI, Machine Learning, or Security Analytics, can be very challenging to setup and configure.
• Splunk Cloud support has been a challenge in the past. They are getting better, but they have had problems responding in a timely manner to issues.
• These are only some minor observations of things I have had to deal with. In general, Splunk is a solid product that is fantastic to use.

Incentivized

• The terminology takes some getting used to: Aggregation policies, notable events, correlation searches, glass tables. If you're not familiar with ITSI, these terms can be a bit overwhelming and steepens the learning curve.
• We have had some technical issues with the underlying support when used in a multisite cluster. We've had to build in several points of redundancy to make sure it works as expected.
• I'd like to see additional types of notable events, like informational events that come in for when an incident is created or when an alert is acknowledged so all of those action steps can be viewed on the episode timeline without affecting the count of events.

Incentivized

Ease of use and have all the features we need

Incentivized

We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.

What it does well:

- Powerful SPL query language for advanced users

- Excellent visualization dashboards

- Comprehensive documentation and community support

Where it needs work:

- Steep learning curve for SPL syntax

- Non-Intuitive UI for beginners

- Complex administration and data model configuration

- Search performance degrades with poor query optimization

Bottom line: Enterprise-grade tool requiring dedicated training investment. Best for teams with experienced analysts.

Incentivized

Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks.

Splunk Cloud support is sorely lacking unfortunately. The portal where you submit tickets is not very good and is lacking polish. Tickets are left for days without any updates and when chased it is only sometimes you get a reply back. I get the feeling the support team are very understaffed and have far too much going on. From what I know, Splunk is aware of this and seem to be trying to remedy it.

Incentivized

During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.

Microsoft Dynamics is far more complex and far more costly to implement and configure in comparison to Splunk. It can be useful for integrations into existing Microsoft databases. Grafana is quick and easy to deploy and configure. However, it lacks the scale required for an enterprise of our size. It is great for smaller test cases.

Incentivized

Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.

Incentivized

• Splunk Cloud has had a positive ROI in helping more efficiently track the cause of Help Desk Tickets.
• The billing model which is based on the amount of data from logs uploaded doesn't alert if a threshold is approaching. This can have a negative ROI.
• The training that I have taken while in-depth and focused is pretty expensive.

Incentivized

• Splunk IT Service Intelligence (ITSI) has improved our efficiency and accuracy in detecting the attacks and mitigating them.
• It helped us in discovering various kinds of logins within our organization, such as failed logins, interactive logins, admin logins etc etc
• With the help of Splunk IT Service Intelligence (ITSI) we can now keep an eye on real time data as well.