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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Splunk IT Service Intelligence (ITSI)

    Score10 out of 10
    N/ASplunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A
    Pricing
    Splunk IT Service Intelligence (ITSI)
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Splunk IT Service Intelligence (ITSI)
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Splunk IT Service Intelligence (ITSI)
    Considered Both Products
    Cisco
    Chose Splunk IT Service Intelligence (ITSI)
    WE have not used or looked at alternatives to ITSI.
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    We selected ITSI as it was easy to use with the existing Splunk ecosystem we had but also has a number of out-of-the-box configurations/dashboards/services and blueprints. This made it easy to get started and provide value back to stakeholders quickly.
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    If you've used any Splunk product then you know they have a good reputation for creating smart and user-friendly tools. Splunk IT Essentials is no different and I have had nothing but positive experiences with it. It was a straightforward integration with our enterprise …
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    Splunk is better for service management and capacity planning
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    Integration is much easier with Splunk. The dashboards and content packs are given, with minor work they can be customized for different integrations. Splunk has a big community of support. We would spend much longer time and money using other tools given that in eight months' …
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    We have not evaluated any other products like ITSI
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    Our company uses quite a few technologies to sort, filter, and store data. My team uses only a few of these technologies however we just started using Splunk. The more we see what it can do the more I can see us phasing out these other technologies and only using Splunk. The …
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    I don't know of any other product that does what Splunk IT Service Intelligence does. Some vendors have made that claim but they don't stack up.
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    ITSI is so far ahead of solarwinds when it comes to out of the box value and usability.
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    Na
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    Splunk ITSI provides a holistic methodology for collecting and utilizing telemetry data that most other "basic" monitoring technologies and products in this space do not. By allowing us to model our ecosystem's components and services, Splunk ITSI observes and reports at a …
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    Also BMC BPPM, SolarWinds.

    ITSI proved to be better in terms of ease of deployment, time to value, ease of adaption by operations team. Administration overhead is minimal & integrations with third-party tools are simple because of availability of free add-ons to talk to any …
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    ITSI is one of a kind, I can not find any other product with such capabilities.
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    It's a well-rounded solution spanning across various paradigms such log collection and aggregation. Correlation and event monitoring. Use of machine learning to automatically adjust thresholds.
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    There are many products in the market like ServiceNow, Moogsoft and BigPanda which have similar capabilities as of Splunk however Splunk is a mature product and they keep evolving its benefits and capabilities. Since Splunk came into the market with its unique capabilities much …
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally …
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    They are both great applications. Splunk was the application the development teams were already familiar with which is why they chose to move forward with it.
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    Other products like Dynatrace and Stack State require there to be an agent installed on all hosts to provide topological views. [Splunk IT Service Intelligence] (ITSI) allows the user to either manually define the topology, or setup a job to do it automatically based APIs, etc. …
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    No tool has the power that the combination of Splunk and ITSI has. You can certainly cover all that ITSI does by combining several tools with custom developed integrations, but the out of the box functionality of Splunk leveraged with ITSI is unparalleled.
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    ITSI stands alone as a tool for converting Splunk data into constantly monitored and organized KPIs. The alternative is manual creation and management of Splunk Enterprise alerts. That solution is not scalable to thousands of Splunk alerts. If you are building a monitoring …
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    We selected ITSI to replace TrueSight as a legacy manager of managers. Used in tandem with the perks of core Splunk and access to logs, metrics, and performance data all in one location, it allows teams to pivot to keeping an eye on rolled-up service health and expose that to …
    Incentivized
    Chose Splunk IT Service Intelligence (ITSI)
    I have not used any other product like Splunk IT Service Intelligence. The Splunk IT Service Intelligence can be applied across all the information you have in your Splunk environment. You can correlate the events with Splunk IT Service Intelligence and use it as an APM tool or …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    24 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    20 Answers
    Best Alternatives
    Splunk IT Service Intelligence (ITSI)
    Small Businesses
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    Enterprises
    DX Spectrum
    Score6.5 out of 10
    All AlternativesView all alternatives
    User Ratings
    Splunk IT Service Intelligence (ITSI)
    Likelihood to Recommend
    10.0
    (27 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    Usability
    10.0
    (1 ratings)
    Support Rating
    8.9
    (2 ratings)
    User Testimonials
    Splunk IT Service Intelligence (ITSI)
    Likelihood to Recommend
    Cisco
    Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
    Read full review
    Pros
    Cisco
    • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
    • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
    • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
    Incentivized
    Read full review
    Cons
    Cisco
    • ITSI really needs a robust splunk log ingestion infrastructure at its core
    • ITSI requires a great engineering team to build out the automated discovery and topology
    • Unless you use an API to build the topology, the view can quickly become static
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
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    Usability
    Cisco
    Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks.
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    Support Rating
    Cisco
    During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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    Alternatives Considered
    Cisco
    Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
    • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
    • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
    Read full review
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