Splashtop vs. XEOX

Well Suited for Remote users with PCs needing to login to specific remote PC's. It is less functional for remote users on Cell phones although Cell phone users can look on the remote PC to see if they need to logon from a desktop to conduct transactions

Incentivized

XEOX is very well suited for scenarios where a high level of customization is needed. No other tool we have tested can be tailored so exactly to one's needs. It is possible to automize basically anything using custom scripts and the monitoring and health state of the devices is completely customizable, individually for every device.

However, this reflects in the complex interface which is quite overwhelming at first sight. Therefore, I highly recommend contacting the support team to get an introduction into their product. They offer one-to-one meetings for free and make the first steps a lot more easier!

• Splashtop allows us to send a branded link to our customers for installation on their computer.
• Splashtop provides as much security over the connection as any of our customers has required, giving them more peace of mind.
• Splashtop has several file sharing features which makes sending or receiving files a simple process.

Incentivized

• It has a health state for our devices which is completely customizable per device. So we can see on first sight whether there are some issues which are relevant for us.
• It is possible to run arbitrary powershell scripts which makes it even possible to automize tasks which are not supported natively by XEOX.
• The Windows patching is highly customizable: Even complex patch plans with multiple device groups which are patched at different times can be implemented.
• The support is excellent. The response time is typically within hours on working days. They have also implemented some of our features requests. Everything is included in the licence.

• I would like to see an integration with a wider variety of antivirus XDRs. We spend a lot of money on Sophos, which is arguably the most effective product on the market. It would be nice if Splashtop and Sophos Central could work together to increase some efficiency and security.
• It would be really great if PCs or devices could be excluded from the antivirus monitoring of Splashtop. For example, some employees use the Splashtop Streamer on home PCs (not owned by the company), so they can remote to their home machines while at the office. Occasionally, Splashtop will report threats to a home user PC that are false or breach personal privacy. Then, those get logged with the device forever. The ability to have IT Admins command Splashtop to ignore device security would be very welcomed.

Incentivized

• At first sight, the interface is quite complex and it requires some time to get used to it.
• There is no ticketing system included.
• The documentation is partly outdated and incomplete.

I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts

Incentivized

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way

Incentivized

I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.

Incentivized

Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.

Incentivized

Splashtop has good customer support - they respond quickly and provide adequate solutions, but we honestly rarely find ourselves needing to reach out to them. The software is so easy to use and about as plug-and-play as it gets, so we generally don't run into an issue that does not have an immediate, obvious solution provided in the software.

Incentivized

The support answers withing hours (sometimes even minutes) on working days. One can also arrange a one-to-one meeting with them to go over specific needs. They even advised me on creating a good patch plan and shared their knowledge of patch management with me. Everything without any additional costs besides the standard licenses.

It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough

Incentivized

Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary

Incentivized

Only use one unit.

Incentivized

It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.

Incentivized

Do not use.

Incentivized

• Since we cannot utilize an enterprise-level POS system, Splashtop bridges the data gap between our store locations and our headquarters. This is what enables us to function. Without remote terminal access, our business would be unable to operate. Period. I can't overstate this.

Incentivized