Splashtop vs. Syncro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Splashtop
Score 8.7 out of 10
N/A
Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.…
$99
per year per user
Syncro
Score 9.6 out of 10
N/A
Syncro offers an Extended Monitoring and Management (XMM) platform for midsized MSPs and internal IT teams. The platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale.
$139
per month per user
Pricing
SplashtopSyncro
Editions & Modules
Splashtop Remote Access Pro
$8.25
per month per user, billed annually
Splashtop Remote Access Performance
$13.00
per month per user, billed annually
Splashtop Remote Support Enterprise
Contact Sales
per month per concurrent technician, billed annually
Splashtop Remote Access Enterprise
Contact Sales
per month per user, billed annually
Splashtop On-Prem
Contact Sales
Splashtop Autonomous Endpoint Management (AEM)
Contact Sales
per month per endpoint, billed annually
Splashtop Remote Support SOS
Starting at $22.00
per month per concurrent technician, billed annually
Core
$139
per month per user
Team
$189
per month per user
Offerings
Pricing Offerings
SplashtopSyncro
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual payment.
More Pricing Information
Features
SplashtopSyncro
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Splashtop
7.8
43 Ratings
4% below category average
Syncro
-
Ratings
Screen sharing9.337 Ratings00 Ratings
File transfer9.039 Ratings00 Ratings
Instant message7.930 Ratings00 Ratings
Access to sleeping/powered-off computers3.013 Ratings00 Ratings
Over-the-Internet remote session9.342 Ratings00 Ratings
Initiate remote control from mobile7.626 Ratings00 Ratings
Remote management of servers & workstations9.07 Ratings00 Ratings
Centralized management dashboard7.132 Ratings00 Ratings
Session record7.219 Ratings00 Ratings
Annotations9.02 Ratings00 Ratings
Monitoring and Alerts6.05 Ratings00 Ratings
Multi-platform remote control8.733 Ratings00 Ratings
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Splashtop
-
Ratings
Syncro
8.0
1 Ratings
9% above category average
Virtualization monitoring00 Ratings7.01 Ratings
IT Asset Discovery00 Ratings9.01 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Splashtop
-
Ratings
Syncro
6.7
1 Ratings
10% below category average
Remote monitoring00 Ratings9.01 Ratings
Network device monitoring00 Ratings7.01 Ratings
Activity Monitoring00 Ratings4.01 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Splashtop
-
Ratings
Syncro
9.0
1 Ratings
19% above category average
Patch Management00 Ratings9.01 Ratings
Policy-based automation00 Ratings9.01 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Splashtop
-
Ratings
Syncro
7.3
1 Ratings
7% above category average
Attended device access00 Ratings8.01 Ratings
Unattended device access00 Ratings8.01 Ratings
Multiple concurrent sessions00 Ratings6.01 Ratings
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SplashtopSyncro
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Score 9.5 out of 10
Medium-sized Companies
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Score 9.1 out of 10
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Score 9.5 out of 10
Enterprises
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Score 9.1 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
SplashtopSyncro
Likelihood to Recommend
9.2
(481 ratings)
9.9
(2 ratings)
Likelihood to Renew
9.6
(35 ratings)
-
(0 ratings)
Usability
8.8
(25 ratings)
9.0
(1 ratings)
Availability
9.8
(5 ratings)
-
(0 ratings)
Performance
9.8
(5 ratings)
-
(0 ratings)
Support Rating
9.6
(440 ratings)
-
(0 ratings)
Implementation Rating
8.4
(16 ratings)
-
(0 ratings)
Configurability
5.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(2 ratings)
-
(0 ratings)
Product Scalability
9.8
(5 ratings)
-
(0 ratings)
Professional Services
10.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(3 ratings)
-
(0 ratings)
Vendor pre-sale
5.1
(3 ratings)
-
(0 ratings)
User Testimonials
SplashtopSyncro
Likelihood to Recommend
Splashtop
Well Suited for Remote users with PCs needing to login to specific remote PC's. It is less functional for remote users on Cell phones although Cell phone users can look on the remote PC to see if they need to logon from a desktop to conduct transactions
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SyncroMSP Servably Inc
SyncroMSP is great for MSPs starting out or wanting to keep their costs low. Some RMM software will charge per install - and price breaks only available as your base grows to a significant number. As Syncro is a "per agent" cost, the costs for an MSP are (a) known and (b) easily to manage as the team grows. The third-party integration element is very useful for MSPs looking to be able to not only onsell additional services, but the management of these services is simple for anybody to use
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Pros
Splashtop
  • Splashtop allows us to send a branded link to our customers for installation on their computer.
  • Splashtop provides as much security over the connection as any of our customers has required, giving them more peace of mind.
  • Splashtop has several file sharing features which makes sending or receiving files a simple process.
Read full review
SyncroMSP Servably Inc
  • Due to the cloud based platform, we could scale the based on our needs relatively with ease.
  • We also utilized the auto billing features which were convenience.
  • The consolidation of both RMM and RSA decreased the amount of software we needed.
  • Also, the user friendliness of the platform allowed employees to use easy.
Read full review
Cons
Splashtop
  • I would like to see an integration with a wider variety of antivirus XDRs. We spend a lot of money on Sophos, which is arguably the most effective product on the market. It would be nice if Splashtop and Sophos Central could work together to increase some efficiency and security.
  • It would be really great if PCs or devices could be excluded from the antivirus monitoring of Splashtop. For example, some employees use the Splashtop Streamer on home PCs (not owned by the company), so they can remote to their home machines while at the office. Occasionally, Splashtop will report threats to a home user PC that are false or breach personal privacy. Then, those get logged with the device forever. The ability to have IT Admins command Splashtop to ignore device security would be very welcomed.
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SyncroMSP Servably Inc
  • Better project management
  • Ability to create teams
Read full review
Likelihood to Renew
Splashtop
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
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SyncroMSP Servably Inc
No answers on this topic
Usability
Splashtop
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
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SyncroMSP Servably Inc
Too expensive for what it is and the lack of support and bug fixes is annoying
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Reliability and Availability
Splashtop
I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.
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SyncroMSP Servably Inc
No answers on this topic
Performance
Splashtop
Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.
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SyncroMSP Servably Inc
No answers on this topic
Support Rating
Splashtop
Splashtop has good customer support - they respond quickly and provide adequate solutions, but we honestly rarely find ourselves needing to reach out to them. The software is so easy to use and about as plug-and-play as it gets, so we generally don't run into an issue that does not have an immediate, obvious solution provided in the software.
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SyncroMSP Servably Inc
No answers on this topic
Implementation Rating
Splashtop
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
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SyncroMSP Servably Inc
No answers on this topic
Alternatives Considered
Splashtop
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
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SyncroMSP Servably Inc
Much easier to learn and use
Read full review
Contract Terms and Pricing Model
Splashtop
Only use one unit.
Read full review
SyncroMSP Servably Inc
No answers on this topic
Scalability
Splashtop
It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.
Read full review
SyncroMSP Servably Inc
No answers on this topic
Professional Services
Splashtop
Do not use.
Read full review
SyncroMSP Servably Inc
No answers on this topic
Return on Investment
Splashtop
  • Since we cannot utilize an enterprise-level POS system, Splashtop bridges the data gap between our store locations and our headquarters. This is what enables us to function. Without remote terminal access, our business would be unable to operate. Period. I can't overstate this.
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SyncroMSP Servably Inc
  • The integrated AV solution with Bitdefender is very cheap - yet very a very high quality NGAV solution. It allows us to ensure our clients have access to an NGAV solution at an affordable price
  • Syncro has allowed us to expend our business into new areas which were not able to be accessed previously. This means that we can now service our clients in different ways than previously.
  • The fixed cost pricing allows our teams to understand what their costs are - but also allow us to grow the business and customer base with no increase in costs until we increase our technical team.
Read full review
ScreenShots

Splashtop Screenshots

Screenshot of Splashtop Streamer: Used to connect to and remote into computers.
Splashtop Business App: Used to connect from and remotely access other computers.Screenshot of Splashtop SOS - Accessed with a 9-digit session code, it can be customized with a brand, logo and text.Screenshot of a view of computer sessions.Screenshot of where users can transfer files and folders from local and remote computers during a session.Screenshot of Splashtop Remote Support Enterprise : On-demand support with service desk capabilities.Screenshot of a dashboard - This offers key insights on endpoint status, security metrics, and scheduled tasks.

Syncro Screenshots

Screenshot of the interface to monitor unlimited endpoints, run scripts, deploy patches, customize alerts, and proactively address potential issues before they become problems.Screenshot of Syncro’s intelligent Smart Ticket Management, which automatically routes tickets and gets information in front of techs, displays relevant context from prior tickets, and surfaces recommended remediation steps to speed up resolution times.Screenshot of where to securely access endpoints and resolve issues anytime, from anywhere, via Splashtop — included with the Syncro subscription at no extra cost.Screenshot of Syncro automating Entra ID tasks and admin work including user syncs, password resets, and license billing.Screenshot of the interface to benchmark M365 tenants against CIS-aligned best practices — offering guided configuration, centralized visibility, drift detection, and automated alerts to help maintain compliance.Screenshot of Microsoft 365 and Entra ID backup, which helps to safeguard against data loss, reinforce compliance, and ensure business continuity without compromise.