SolarWinds VoIP & Network Quality Manager (VNQM) vs. Variphy

VNQM helps network engineers to see network Voice quality issues from the end user perspective and thus be more proactive and engage voice teams accordingly. The impact on SolarWinds performance due to polling numerous nodes & large number of IPSLA operations can be difficult to predict. It slows down the entire server and its functionality.

Incentivized

It has been most helpful to our customer service (we call it patient advocates) department in evaluating complaints. It assisted us in finding issues where perhaps our service didn't live up to the customer's expectations. Letting our patients know they are cared for is our number one goal! I believe it also helped with employee satisfaction because managers and directors were able to see when staff was overwhelmed by calls. I use it to know when 911 calls are made, as well as when we need to add trunks to our phone system.

• Display expected quality-of-service versus actual results in real-time.
• Help us dig into issues quickly and thoroughly.
• Provides an early warning when thresholds are close to being exceeded.

Incentivized

• Our most used function is the Cradle to Grave function in Reporting. We get the full and exact path that any call takes.
• Monthly scheduled reporting is automatically sent to the correct Directors and Managers.
• Dashboards give a quick look at the status of your calls.
• The ability to use "Friendly Names" for fields for ease of user use.

• Ring groups should be included.
• Call recording feature is missing.

Incentivized

• The ability to connect to systems that have a hybrid cloud solution so receive statistics from both sides

Support is satisfactory.

Incentivized

Because we did experience some non-vendor-related issues during and after implementation, Dre and the team were terrific at working with us to solve the problems and get us up and running.

Our VOIP system is from Cisco, so they suggested their Packet Tracer to help with managing our quality of service. We found it to be an extremely technical tool much better aligned with diagnosing a detailed issue rather than helping monitor and manage the VOIP traffic as Solarwinds does.

Incentivized

Variphy is a great enhancement

• VNQM has enabled our network engineers to see network quality issues from the end user perspective and thus be more proactive.
• The call records searching capability is very user friendly and has made it easy for VoIP engineers to troubleshoot call issues from a single pane of glass.
• We were able to implement SLA monitoring by leveraging an existing feature of our Cisco routers. No additional investment was required.

Incentivized

• No negative impact
• Positive impact because it let's measure circuit usage on an hourly basis to determine busy times