SolarWinds LEM is security information and event management (SIEM) software.
N/A
Splunk IT Service Intelligence (ITSI)
Score 10.0 out of 10
N/A
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.
N/A
Pricing
SolarWinds Security Event Manager (SEM)
Splunk IT Service Intelligence (ITSI)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SolarWinds Security Event Manager (SEM)
Splunk IT Service Intelligence (ITSI)
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
—
More Pricing Information
Community Pulse
SolarWinds Security Event Manager (SEM)
Splunk IT Service Intelligence (ITSI)
Features
SolarWinds Security Event Manager (SEM)
Splunk IT Service Intelligence (ITSI)
Security Information and Event Management (SIEM)
Comparison of Security Information and Event Management (SIEM) features of Product A and Product B
SolarWinds Security Event Manager (SEM)
8.9
Ratings
13% above category average
Splunk IT Service Intelligence (ITSI)
-
Ratings
Centralized event and log data collection
9.00 Ratings
00 Ratings
Correlation
8.00 Ratings
00 Ratings
Event and log normalization/management
8.00 Ratings
00 Ratings
Deployment flexibility
10.00 Ratings
00 Ratings
Integration with Identity and Access Management Tools
Solarwinds SEM is great for generating reports for investigation purposes. Once you set up the connectors you can walk away and the product runs without needing maintenance. It was however pretty difficult to create the reports and alerts when now starting out and it can be very intimidating for new users.
[Splunk IT Service Intelligence (ITSI)] is well suited when you have a system that you want to visualize, and then layer in information from many different sources. This will allows ITSI to intelligently create alerts based on the system as a whole vs the individual components. In some cases, a simple splunk dashboard would really suffice over using ITSI. Teams deploying ITSI should really understand the use cases and consider using simple dashboards where they make sense, and use ITSI for topological views.
SolarWinds easily provides the much needed visibily into changes in an Active Directory (AD) environment. Email alerting can be configured to alert a team if an account is locked out, disabled by another users, or if users and/or computers accounts are created.
SolarWinds allowed a searchable audit feature. Microsoft Windows can be configured to log many different parts of a system, but search those logs can be difficult. SEM allows you to search for specific users or events.
Compared to other SIEMs, there are features that are missing. Machine learning, automatic event correlation, ability to correlate multiple sources together.
The UI is clunky, and the *New* event log analyzer page felt really disjointed from the rest of the product.
In my experience, the dashboards were almost unusable. They persisted across login per device, and even then they sometimes would reset and go back to the ''Getting Started'' look.
The terminology takes some getting used to: Aggregation policies, notable events, correlation searches, glass tables. If you're not familiar with ITSI, these terms can be a bit overwhelming and steepens the learning curve.
We have had some technical issues with the underlying support when used in a multisite cluster. We've had to build in several points of redundancy to make sure it works as expected.
I'd like to see additional types of notable events, like informational events that come in for when an incident is created or when an alert is acknowledged so all of those action steps can be viewed on the episode timeline without affecting the count of events.
It is pretty likely that we will renew SEM when the time comes up. It is easy to use and maintain so there isn't much of a need to replace this product. It is also a pretty fair price for the capabilities provided by the SEM
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
It is very good - but you get what you pay for. The intent is not for a Fortune 500 that needs more "heavy lifting" with SolarWinds Security Event Manager & for whom the price tag is not (much of) a consideration.
Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks.
The quality of support can vary depending on whom you end up speaking with. I was fortunate enough to work with a support representative who was very familiar with the product. He had even authored some of the support documentation on the website. On the flip side, I had two other experiences where I was simply directed to online training material.
During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
The compare well against the others - the pricing models for all but Splunk (free version) are based on EPS/TB consumed... the problem they pose is guesstimating the price tag per month. SolarWinds Security Event Manager gets around that.
Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
It saves a lot of time when we had issues trying to figure out where the user account lockout was coming from.
With it being an affordable SIEM, we are able to have the ability to do the actions associated with a SIEM and the advantages of not “breaking the bank account”.
