TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Social Chat

    N/AN/ASocial Chat helps brands to forge meaningful connections with their customers. Through Live Commerce - embedding Live Video Shopping into customers' purchase experiences - brands can create onsite communities where customers can learn, converse and connect with the brand. In turn, brands get the data behind the interactions and conversions to further optimize the experiences for the users both on the site and through CRM channels for best-in-class branding and performance ROI. Social…

    $49

    per month

    YouTube Live

    Score7.7 out of 10
    N/AYouTube Live is the platform's livestreaming service.N/A
    Pricing
    Social ChatYouTube Live
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Social ChatYouTube Live
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsIntended to grow and scale with your Live Commerce strategy, Social Chat plans are a mix for all sizes of business.
    More Pricing Information
    Best Alternatives
    Social ChatYouTube Live
    Small Businesses
    OBS Studio
    Score8.9 out of 10
    OBS Studio
    Score8.9 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Social ChatYouTube Live
    Likelihood to Recommend
    -
    (0 ratings)
    8.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Social ChatYouTube Live
    Likelihood to Recommend
    Social Chat
    No answers on this topic
    Google
    YouTube Live is best suited for conducting live interviews, live podcasts, live events, this could be either digital or physical events, community building, community connect, education, webinars, product launches. another good use case is for having live exercise sessions like live yoga sessions or meditation sessions where instructor led sessions can be conducted remotely and two way communication can be established using the chat function. only place where I feel it may not be great is where you want to limit the access to who joins into the live stream especially when you are embedding it into another page restricting sharing becomes difficult. Or having the person find the actual YouTube Live link and share it without your control might make it difficult.
    Incentivized
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    Pros
    Social Chat
    No answers on this topic
    Google
    • Allows to interact with your audience via chat
    • It's very easy to set (a couple clicks and boom, you are live)
    • You can integrate it with Zoom and other tools
    Incentivized
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    Cons
    Social Chat
    No answers on this topic
    Google
    • I do find that sometimes the live music channels (not radio) that i have playing at the background of my workday has a lot of duplication. Like it's not live, more like few tracks on replay.
    • .
    Incentivized
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    Usability
    Social Chat
    No answers on this topic
    Google
    It's easy to use. People can easily use this platform to stream and watch streams. I am unsure how to advertise on the platform effectively. YouTube Live seems disconnected from the audience it aims to attract, which is crucial for its platform's success. I think there are just quality-of-life improvements that could make it better, even though it's easy to use
    Incentivized
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    Alternatives Considered
    Social Chat
    No answers on this topic
    Google
    YouTube Live Is more cost effective it is more widely seen easily available and better while I have used Facebook Live, Linkedin Live, instagram live YouTube Live is more easier. to use, but combined with a multi streaming platform the net effect is excellent and you can actually stream to all the platforms together at the same time
    Incentivized
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    Return on Investment
    Social Chat
    No answers on this topic
    Google
    • It's become a reliable source of traffic (even years after each Live they keep adding views)
    • It's added hundreds of subscribers to my newsletter (where I sell my services and courses)
    • It has increased my visibility with less effort than in more produced non-live videos.
    Incentivized
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    ScreenShots

    Social Chat Screenshots

    Screenshot of Host Live Shopping Events Directly on a Website: Events remain on the website after the live has ended providing engaging content for customers to view in perpetuity.Screenshot of Frictionless Checkout Experience: Add to car is placed directly on the livestream interface, providing customers with a seamless checkout experience.Screenshot of Live Events Remain on the Website: Past live events remain on het website as evergreen content.Screenshot of Advanced Engagement Analytics: A suite of first party data, including conversion rate, average order values and add to cart rate to optimize live events.Screenshot of Engage Customers in Real Time: Interact with customers via live chat to answer questions and make product suggestions in real time.Screenshot of Drive Traffic to Events: Send personalized invitation emails, use pop-ups and embed product banners to maximize attendance.