TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Slack

    Score9.1 out of 10
    N/ASlack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…

    $8.75

    per month per user

    TigerText

    Score8.9 out of 10
    N/ATigerText is a collaboration tool focused on providing users with secure communication to colleagues from any device.N/A
    Pricing
    SlackTigerText
    Editions & Modules
    Free
    $0
    Pro
    $7.25*
    per month per user
    Business+
    $12.50*
    per month per user
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    SlackTigerText
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
    More Pricing Information
    Community Pulse
    SlackTigerText
    Considered Both Products
    Salesforce
    No answer on this topic
    TigerText
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    389 Answers
    No answers on this topic
    Delivers good value for the price
    99%
    Delivers good value for the price
    330 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    392 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    222 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    250 Answers
    No answers on this topic
    Features
    SlackTigerText
    Project Management
    Comparison of Project Management features of Slack and TigerText
    Feature
    Slack
    8.2
    479 Ratings
    6% above category average
    TigerText
    5.9
    3 Ratings
    26% below category average
    Task Management8.2310 Ratings3.01 Ratings
    Gantt Charts6.961 Ratings2.01 Ratings
    Scheduling7.9259 Ratings5.01 Ratings
    Workflow Automation8.4284 Ratings6.01 Ratings
    Mobile Access9.5460 Ratings10.03 Ratings
    Search8.7463 Ratings10.03 Ratings
    Visual planning tools8.0187 Ratings5.02 Ratings
    Communication
    Comparison of Communication features of Slack and TigerText
    Feature
    Slack
    8.8
    488 Ratings
    11% above category average
    TigerText
    7.5
    3 Ratings
    5% below category average
    Chat9.8488 Ratings10.03 Ratings
    Notifications9.1484 Ratings10.03 Ratings
    Discussions9.6473 Ratings10.03 Ratings
    Surveys8.1302 Ratings5.02 Ratings
    Internal knowledgebase7.8300 Ratings10.02 Ratings
    Integrates with GoToMeeting8.9110 Ratings4.01 Ratings
    Integrates with Gmail and Google Hangouts8.7182 Ratings5.01 Ratings
    Integrates with Outlook8.9120 Ratings6.01 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Slack and TigerText
    Feature
    Slack
    8.7
    461 Ratings
    11% above category average
    TigerText
    9.1
    3 Ratings
    15% above category average
    Versioning8.4229 Ratings6.01 Ratings
    Video files8.8412 Ratings10.03 Ratings
    Audio files9.1403 Ratings10.03 Ratings
    Document collaboration8.5318 Ratings10.02 Ratings
    Access control8.4305 Ratings9.02 Ratings
    Advanced security features8.4264 Ratings10.03 Ratings
    Integrates with Google Drive9.0211 Ratings9.01 Ratings
    Device sync9.1339 Ratings9.02 Ratings
    Best Alternatives
    SlackTigerText
    Small Businesses
    Flock
    Score9.1 out of 10
    Flock
    Score9.1 out of 10
    Medium-sized Companies
    Microsoft Viva Engage
    Score7.8 out of 10
    Microsoft Viva Engage
    Score7.8 out of 10
    Enterprises
    Google Keep
    Score9.9 out of 10
    Google Keep
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SlackTigerText
    Likelihood to Recommend
    9.4
    (488 ratings)
    9.0
    (3 ratings)
    Likelihood to Renew
    10.0
    (23 ratings)
    -
    (0 ratings)
    Usability
    9.2
    (103 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (66 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    10.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SlackTigerText
    Likelihood to Recommend
    Salesforce
    If you population likes technology, then I would recommend Slack. It is more difficult to implement if not everyone is on Slack or knows how to use it. Slack was used well by some employees who loved it. Slack allowed them to plan annual events and get feedback and ideas from those involved in the event
    Incentivized
    Read full review
    TigerText
    TigerText is helpful to an extent. I know my messages and photos are secure, which protects patient information, but it is difficult for them to use the program with me, and I rely on constant communication to provide services.
    Incentivized
    Read full review
    Pros
    Salesforce
    • Huddles Run smoothly without any interferences.
    • Smooth individual calls quick and easy without any interruptions.
    • seamless notifications across multiple devices
    • The ability to easily tag a team member to urgently attend to a specific escalation.
    • Slack being user friendly and able to integrate easily with other platforms and apps.
    • How to easily open up different channels for different escalations and needs.
    • a safe direct messaging option.
    Incentivized
    Read full review
    TigerText
    • The product works great on its own.
    • There is a free trail version that you can use to test if the product will work for your needs.
    • Installation is quite easy on the device as well.
    Incentivized
    Read full review
    Cons
    Salesforce
    • Would love a better integration with GitHub. For example, notifications when your PR is updated, when review is requested, @-mention in comments, etc.
    • Improved "Later" tab, for example the ability to create to-do lists or making the "Later" tab into a more powerful to-do list (annotate items with notes)
    • More powerful integrations, e.g. Google Calendar could render a calendar view within Slack, rather than sending the daily schedule
    Incentivized
    Read full review
    TigerText
    • Cost per user
    • Video Chat to patients
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention.
    Incentivized
    Read full review
    TigerText
    No answers on this topic
    Usability
    Salesforce
    Slack is one of the easiest platforms to use! It is very aesthetically pleasing and you can arrange the chats and other features the way you personally like it. They kept it pretty simple for people who aren’t looking to do anything more than streamlining communication, but they definitely have options for folks to build out the Workspace more.
    Incentivized
    Read full review
    TigerText
    No answers on this topic
    Reliability and Availability
    Salesforce
    Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
    Incentivized
    Read full review
    TigerText
    No answers on this topic
    Performance
    Salesforce
    Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
    Incentivized
    Read full review
    TigerText
    No answers on this topic
    Support Rating
    Salesforce
    Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.
    Incentivized
    Read full review
    TigerText
    Support has been top-notch. The only additional recommendation that I'd give is to create video walkthroughs of some of the basic functionality. That would have gotten us up and operating much faster than having to poke around with the product--it was a sort of trial-and-error.
    Incentivized
    Read full review
    Implementation Rating
    Salesforce
    I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.
    Incentivized
    Read full review
    TigerText
    No answers on this topic
    Alternatives Considered
    Salesforce
    Having had a lot of experience with Google Chat and Teams, Slack is far and away the better option. In comparison to Teams, Slack is much cleaner with a far more user friendly AI, Teams is far too clunky and feels tiresome to use, whereas it is super easy to pick up Slack and be able to configure it do exactly what you need. Whilst I don't find a massive difference between the usability and UI of Google Chat to Slack. Slack's range of features far outweighs Google Chat. The ease of external connections, workflows, file sharing, external connections for notifications (Make, Zapier etc), plus the huge range of apps you can connect to enhance your workspace is incredible. Google Chat does benefit from directly integrating into your Google Suite so you can get access to automatic status updates based on calendar activity, which would be nice for Slack to have
    Incentivized
    Read full review
    TigerText
    This stacks up well against its competitors because this is what is mostly used in the hospitals today. So when students have use and experience with this program, they are ready when they come across it in the real world job. We feel that this experience is invaluable and helps students fit into their positions better when they go into their work environments.
    Incentivized
    Read full review
    Return on Investment
    Salesforce
    • Use of Slack has enabled us to stay aligned with sales and ensure accurate forecasting.
    • The product has reduced delays in decisions making and helps us to improve on transparency in our departments.
    • Slack has eliminated the use if emails as it allows direct messaging. This has ensured real-time communication.
    Incentivized
    Read full review
    TigerText
    • easier collaboration
    • teamwork
    Incentivized
    Read full review
    ScreenShots